Imperial Hotel Blackpool vs Similar Hotels

Some rooms were spacious and comfortable, but others were described as dated and cramped.

Rooms were described as small and some comments indicated discomfort.

Mixed room quality: many report comfortable beds and clean rooms, but multiple guests noted small/tight rooms (family rooms or advertised rooms not matching expectations), dated bathrooms, and rooms that need revamping.

Some guests reported issues with room comfort such as pillows and minor noises.

Several reviews mentioned issues with cleanliness, particularly regarding room conditions.

Some reviews mentioned outdated conditions and poor bathroom maintenance.

Multiple guests repeatedly praised cleanliness of rooms and bedding; several mentions of very clean rooms and attentive cleaning staff. Some isolated cleanliness issues noted (bathroom grime, occasional fruit flies and a dog-related smell in some rooms).

Guests positively noted cleanliness, though some mentioned a slight musty smell in the room.

Positive feedback on location, particularly regarding convenience for activities.

Conveniently located on the promenade and near tram stops.

Location frequently praised: seaside/sea views, quiet area with tram nearby and easy access. Some rooms had poor views or overlooked a car park with rubbish, but location generally a positive.

The location was praised for being close to the tram and the seafront, making it convenient.

Staff were noted as friendly and helpful, despite some service delays.

Staff were described as kind and welcoming.

Service is a strong point overall: many reviews describe staff as friendly, helpful, attentive and obliging (including a praised chef). A few negative incidents (one rude/swearing receptionist, reports of staff avoiding contact) are isolated but reduce the perfect score.

Hosts were frequently described as friendly, accommodating, and helpful.

Breakfast was highly praised and there were good options available.

Breakfast and food quality received positive feedback.

Food and beverage generally rated well: excellent and varied breakfasts, good dinner options noted. Some issues reported with bar (fruit flies) and drinks prices being high for guests staying in.

Breakfast quality was frequently highlighted as excellent.

Amenities were generally good, but parking fees were a point of contention.

Entertainment was generally well-received; however, some amenities like toiletries were lacking.

Amenities are adequate: breakfast service is strong and consistent, parking is available (often charged) and fans provided when needed. Some negatives around bar cleanliness (fruit flies) and parking availability/condition.

Good tea and coffee facilities, but some reported the need for updates.

Mixed reviews on value considering extra charges, but good overall quality for price.

Mixed feelings about pricing considering the condition of the hotel.

Perceived value is average-to-slightly-below: positive cleanliness and service help value, but extra charges for parking, pricey drinks in the bar, and small/dated rooms lower perceived value for some guests.

Guests felt it was good value, especially considering the service and breakfast.