The Manila Hotel vs Similar Hotels

Room was large and comfortable.

Rooms are run down, and the hotel did not meet expectations for a 5-star rating.

Rooms were generally described as clean and comfortable.

Spacious rooms with a nice view; needs more halal options.

Room smells quite old but is spacious.

The kitchen was filthy, and there were dirty areas with a bad smell.

Multiple mentions of dirty carpets and unpleasant smells in corridors.

Well maintained and cleaner than most.

Standard quality for this hotel tier.

Location is a little far from the center of Manila, which may not be convenient for all guests.

Excellent location as mentioned in multiple reviews.

Great location, very easy to reach through various transport options.

Customer service is excellent and staff are helpful.

Staff were courteous and responsive to complaints.

Highlighted as polite and helpful, although with some delays noted.

Staff are friendly, accommodating, and consistently provide excellent service.

Dining experience at Cafe Ilang Ilang was disappointing.

Food was cold, dry, and unpalatable; breakfast choices were limited.

Consistent negative feedback on food quality.

Ample breakfast selection, tasty and fresh.

Standard quality for this hotel tier.

Beautiful building with comfortable accommodations, but the pool should be heated.

Amenities were appreciated despite some drawbacks.

Unique blend of Old World charm and modern amenities.

Buffet for dinner is quite expensive compared to other options.

Prices are not reflective of the quality and cleanliness experienced.

Concerns over pricing with respect to the quality of food and service.

Best value for money given the services and amenities.