Holiday Inn London Kensington High St. by IHG vs Similar Hotels

Rooms described as small and a bit dated by several guests; beds noted comfortable but sink/access tight in places and occasional smoke smell reported.

Room conditions described as dreadful with many maintenance issues.

Rooms were described as tired and dated.

The club room was disappointing with a cigarette burn in the curtains.

Multiple guests reported smells and signs of mold/”muggsopp” and smoke on arrival; some rooms noted as tight/less clean feeling.

Multiple reviews indicate dated and shabby rooms, with cleanliness being a significant issue.

Multiple mentions of dirty rooms and unpleasant odors in reviews.

The room stunk of cigarette smoke and appeared tired and shabby.

Consistently praised — lovely part of London, near tube and attractions, convenient for dining and transport.

Good location with easy access to public transport and restaurants.

Location is noted as convenient and close to transport.

The proximity to the conference centre was a significant positive aspect.

Mixed but generally positive: several guests praised friendly, welcoming staff (Valeria called out); however there are repeated reports of inconsistent or unhelpful reception, inaccessible room service and a concierge overcharging/lying about transport.

Service was often slow or unhelpful, but some staff members made an effort to assist.

Staff were consistently described as pleasant and helpful.

The manager was dismissive of concerns and offered poor customer service.

Breakfast generally liked (several positive notes, e.g., 'Ottima colazione'), hotel bar praised; some issues noted with food cooling quickly and limited variety at times.

Breakfast and dining experiences were poorly managed and substandard.

Breakfast was decent but had room for improvement.

Bad choice of breakfast.

Spa, pool and outdoor courtyard/hidden garden were highlighted as real positives; some facilities (steam room/jacuzzi) reported not working at times.

Missing basic amenities and maintenance issues identified in multiple reviews.

Amenities present but some were lacking in quality.

Overall presentation of the hotel was good.

Perceived as slightly poor value by some guests: complaints about price of breakfast, parking costs and one guest saying it was not worth the money paid.

Some reviews mention it being a good value for budget trips despite issues.

Concerns about being overpriced and not living up to expectations.

Overpriced at £356 for one night and not worth the money.