The Great Western Hotel vs Similar Hotels

Room had excellent facilities but some discomforts noted.

There were complaints about small and outdated rooms.

Rooms received good feedback for comfort and space, despite some concerns about outdated decor.

Several guests reported very small rooms, poor ventilation, overheating, noisy street-facing rooms, cigarette smoke infiltration and occasional broken extraction fans — room quality is the most mixed/negative aspect.

Rooms were clean and very well presented.

Room was nice and clean but some reviews mentioned dampness.

Some reviews mentioned issues with cleanliness, such as outdated shower curtains and drafty windows.

Multiple guests described rooms as clean and tidy; a few issues mentioned (bins outside a window, extraction fan problems) but overall cleanliness is positively noted.

Perfect location, convenient for town and train station.

Great location close to town centre as noted in several reviews.

Many reviews praised the excellent location, close to the town center and convenient for exploring.

Consistently highlighted as excellent — close to the cricket ground, train station, shops and bars; many reviews cite location as a primary positive.

Staff were very helpful and went out of their way to assist.

Very helpful and welcoming staff noted in multiple reviews.

Service was generally good, though there were some issues with unclear entry instructions.

Staff repeatedly praised as friendly, cheerful and exceptionally helpful (receptionist assistance, accommodating service, helpful during check-in/out), supporting a strong service score.

Breakfast was good, although limited dining hours.

Breakfast and food were generally praised, though some menu items were unavailable.

Several complaints about the lack of breakfast options and communication regarding meals.

Limited direct mentions; nearby restaurants praised and guests noted good breakfasts and tea/coffee facilities — generally positive but not a standout feature.

No restaurant on site and bar closed early.

Standard amenities but some guests found areas lacking.

Some amenities were appreciated, but the lack of staff and certain facilities were noted.

Amenities like fans, fridge, tea-making facilities, a guest kitchen and water refill point were appreciated; parking and occasional broken fixtures (fan, TV) reduced the score slightly.

Tends to be overpriced considering amenities provided.

General sentiment about being adequate for the price.

May vary based on individual experiences, but generally seen as acceptable given the pricing.

Views mixed: some called it brilliant value for cricket trips, others felt it was pricey for the offering (requests for cheaper pricing, extra parking fees) — moderate value rating.