Shangri-la Surabaya vs Similar Hotels

Rooms are generally spacious and comfortable, with positive feedback on their quality.

Some reviews mention that the rooms could benefit from updates, affecting overall satisfaction.

Rooms described as luxurious, spacious, very comfortable (king beds), with large bathrooms and great city views; smart/voice-controlled features praised. Minor note about preference for a different bidet option.

Some comments indicate that the rooms need work and upgrades, but they are decent in size.

Several reviews mention cleanliness positively, though some concerns about age affecting perception.

Many reviews indicate issues with cleanliness, specifically mentioning that the room was not entirely clean and had dated furnishings.

Repeatedly described as spotless and smelling fresh on arrival; bedrooms and bathrooms specifically praised for high cleanliness standards.

Some reviews indicate that rooms were tidy and clean daily, but the comment on needing upgrades suggests possible concerns.

Location is acceptable but noted to be inconvenient for nearby exploration.

The location is often noted as excellent, particularly for shopping and dining.

Excellent location directly attached to Ciputra World Mall — convenient for dining/shopping and described as central yet quiet.

Positive mentions of location despite being on a busy and loud street.

Many reviews highlight exceptional service, with specific praise for helpful and accommodating staff.

Several reviews highlight helpful and pleasant staff, and good service is mentioned as consistent.

Strongly positive service mentions throughout reviews — staff repeatedly called helpful, warm and attentive with multiple personal shout-outs (notably Siwi, Miss Early, Mr. Calvin, Mr. Bram).

Multiple reviews praise the friendly and helpful staff, leading to a high score.

Breakfast and restaurant experiences are varied, with great breakfast and mixed feedback on other meals.

Food quality received negative mentions, indicating issues such as terrible and unappetizing meals.

Breakfast repeatedly called a highlight with a large, fresh spread of Indonesian and Western options; other food comments were positive on taste and service.

Breakfast options received praise, but some minor issues with staff cleaning around guests.

Facilities such as the pool and gym received mixed feedback, but overall described as satisfactory.

Amenities such as the pool and breakfast service received positive feedback, although some facilities may need improvement.

Good amenity set: swimming pool and jacuzzi on 22nd floor, strong in-room Wi‑Fi, smart room features; overall amenities well-regarded.

Breakfast selection and pool are positively mentioned, contributing to a favorable view.

Many reviews mention reasonable pricing corresponding with quality services.

The hotel is considered good value for money according to multiple reviews.

Several guests noted strong value ('more than what you pay', 'affordable high end'), but an operational issue (no invoice/receipt provided for business travelers) slightly lowers the score.

Good price-quality ratio praised; feels that it offers great value.