DoubleTree by Hilton Hotel Newark Airport vs Similar Hotels

Spacious and comfortable rooms mentioned positively by multiple guests.

The rooms were generally described as spacious and clean, but some mentioned issues with comfort and cleanliness.

Rooms need renovation; issues with beds and heating.

Room quality generally positive: comfortable beds, some rooms described as clean, in-room amenities like large TVs and a room gym noted; some rooms had dust and minor cleanliness issues.

Several complaints about cleanliness, particularly in the hallways and elevators.

Some reviews indicate that the room was not the cleanest and there were stained towels.

Clean room, but issues with hot water and amenities.

Mixed cleanliness: several guests reported towel stains, dusty bedside tables and dirt on carpets, though some rooms were described as clean and beds comfortable.

Convenient for proximity to the airport but some difficulty in access reported.

Multiple reviews praised the convenience of the hotel's location, especially for airport access.

Convenient location to transport and attractions.

Consistently praised: excellent location directly at/near Newark Penn Station and subway entrance with easy connections to EWR/NYC; repeatedly cited as a primary positive.

Mixed feedback; some found staff friendly, while others noted rudeness and unresponsiveness.

The staff was described as friendly and accommodating, particularly in handling late check-out.

Staff were friendly and accommodating, but some were unprofessional.

Service is mixed: multiple reports of rude or unhelpful front-desk/bell staff and understaffing at busy times, balanced by instances of helpful transit staff and generally friendly personnel in many interactions.

Positive feedback on the restaurant and food quality.

Breakfast options were criticized for lack of variety and clarity on what was included.

Breakfast quality varied, and some issues noted.

Generally negative: breakfast quality criticized (some guests said it was poor and overpriced), with specific mentions of bad coffee and mediocre buffet offerings.

Shuttle service appreciated, but several issues reported with parking and vending machines.

Several reviews noted missing amenities like a microwave and inconsistent cleaning service.

Basic amenities were satisfactory, but many advertised were not available.

Amenities are mixed: helpful luggage storage and free airport shuttle (though shuttle service had notable problems), limited microwave access, elevator reliability issues; overall functional but inconsistent.

Concerns about undisclosed fees impacting perceived value.

Some expressed that the hotel did not meet their expectations for the price.

Good pricing for location and basic services provided.

Value concerns: multiple guests felt the price was high for the experience (e.g., room condition, towel stains), plus complaints about high parking fees and extra charges like paid breakfast.