The Westin Pasadena vs Similar Hotels

Several complaints about the quality of beds and the state of some rooms.

Older hotel with minor issues in the bathtub/shower.

Complaints about room quality, including mildew and dated rooms.

Overall, the rooms were comfortable, but size was mentioned as an issue and some aspects, like decor, felt dated.

Consistent mention of clean and comfortable rooms, despite some complaints regarding overall room condition.

Clean had everything we needed. Housekeeping staff was excellent.

Some complaints about mildew smell and dated rooms.

There were issues with the refrigerator and stains on the carpet, indicating cleanliness could be improved.

Frequently praised for its great location.

Great location near restaurants and shopping.

Excellent location near shops and convention center; very convenient.

Several reviews highlighted the excellent location near attractions and the convention center.

Exceptional and friendly staff highlighted across multiple reviews.

Staff were very attentive and friendly. Excellent customer service.

Staff was generally friendly and attentive throughout the stay.

Staff was described as friendly, attentive, and accommodating, which reflects high service quality.

Mention of a nice outdoor seating area for breakfast/drinks.

Food at the restaurant was delicious, but drinks are overpriced.

Breakfast ended early; some valued the variety, while others had concerns.

Breakfast service was noted as slow with unsatisfactory options, which affected the overall dining experience.

Mixed reviews on amenities; some dissatisfaction with pool availability and mattress quality.

Limited amenities like no microwave, basic bar and restaurant feel.

More could be offered; breakfast options could improve.

Basic amenities were available, but room features like the thermostat malfunctioned, impacting the stay.

Overall good value but some guests felt it didn't meet the Westin standard.

Some items perceived as expensive, such as food and beverage.

Some guests mentioned issues that could lower perceived value.

Some guests felt that the value did not meet the price charged, indicating concerns about worth.