Embassy Suites By Hilton Knoxville Downtown

Everything! The staff were incredibly friendly!

Location

Everything was good

It was very nice,breakfast was amazing

It was in a good location to view and visit downtown

The rooms were amazing and very clean.

Pool closed to early, little uncomfortable having to walk through a drinking lounge with kids to get to it and the fact it was only 3 ft deep. But still a beautiful view.

Location and friendly staff.

Comfortable bed

Rm looked like it was rushed to be cleaned even tho it was hrs before we got there

Excellent place to enjoy downtown Knoxville. Located in the middle of everything. Very nice, clean and well maintained.

Nothing it’s very dirty. Probably the location that’s it.

Completely disrespectful front desk people I would always call to get my room cleaned and the house keeps would never come. If they came they would do a terrible job at cleaning it. I brought my dog with me and they lied saying the soiled towels in the bathroom were “dog piss” inappropriate language from front desk lady. She kept saying the dog pissed the bed and I have to pay $300 fee. My dog is 8 years old and completely potty trained. Very dirty hotel. Front desk attitude was completely unprofessional and I left to another hotel.

Very pretty, clean. Best part was everything you would need is within walking distance. Plenty of restaurants and cute shops, ice cream right next door. I liked that after we were done with convention we could just go back to hotel, lay out and swim for a bit then just change, shower, and walk to dinner and dessert. Breakfast was good, nice variety. Room was very clean and spacious. Beds were comfortable.

Parking. But not a deal breaker. Garage was short walk and there’s a covered walk way that leads directly in front of hotel. Price. It was on the higher end in comparison but we opted for convenience and amenities.

Super comfortable fancy room.

I didn't get to stay long enough.

The hotel and its amenities are impressive. Its staff is friendly. The website is slightly misleading: there is NO parking on the property. The site says the hotel offers valet parking. It does not say the hotel is valet-only. The nearest public parking garage is a block away on State Street. Valet will run you $35 per night per vehicle. The State Street garage is free on weekends. This would be a fantastic hotel for business travel where you are likely getting around via cab or ride-share. I would not recommend it for family vacation travel involving hauling around a ton of luggage.

Breakfast was great for the family and the staff was very helpful as we had a large party

The property was beautiful. The rooms were very clean and comfortable. BEST BREAKFAST EVER!

The pool was too small for the amount of people there.

Rooftop pool, rooftop bar, early check-in, nice rooms, valet was easy

Can’t think of anything

Everything was amazing!! Room was clean, great location.

Housekeeping staff knocked non stop at 9am until I answered door to be asked if I would check out. I understand check out is at 11am. I get people check out early but some people dont get on until late an sleep until closer to check out. I stated I would check out at 11am. So 10am comes. Knocking again until I answered door to be asked by the same lady if I would check out. I have never experienced this anywhere. We have a large family so we got two separate hotel rooms. My oldest daughter was in room alone in other room at 9am when this happened to her and it freaked her out. She was also asked to check out. We thought we found a great place for our future knoxville trips but I dont believe we will be staying there again.

Bed was comfortable.

No sunlight in the room. Window faced a wall of another building.

Our stay was quite enjoyable. We liked the breakfast every morning and coffee shop in the loby. The location let us walk to many places and when we needed to drive, the valet service was quick to get our car. The hotel was clean, safe, and staff was friendly.

Kind ok need more fruit tables

Rates too high plus be at 300 a night you guys shoul have parking spaice not to charge 40 dollars a night por parking

Beautiful property - we loved the rooftop pool and lounge area! Very convenient and walkable to everything downtown.

There was no true hotel parking lot - had to find a parking garage. Beds were not the most comfortable.

Stayed here for a few days and had a really great experience overall. The valet manager Michael was super helpful throughout my stay and always made everything easy and stress-free. He was friendly, professional, and went out of his way to help whenever I had questions or needed my car. You can tell he genuinely cares about the guests and making sure everyone has a good experience. Definitely one of the main reasons my stay was so enjoyable.

This is a pretty nice hotel. The lobby is well done. The rooms are clean. One oddity. I was assigned a room on the second floor and I wanted to be higher so I picked a room on the 7th floor. At check in the guy told be that because I’m lifetime Diamond he was upgrading me to a corner room so I’d have a great view. He actually gave me a room back on the second floor that looked into an alley. It wasn’t a corner room at all.

The valet was amazing in the room was amazing. However, I am a Hilton honors member and I have never been asked to pay for the room first before going up to the room. It's always at the end of the stay. I've never been asked to give a hard card whenever my card is on file. However, for some reason it happened at this stay. I love staying at embassy's because they are a very nice hotel and has wonderful people that work there. It was beautiful inside and I really wanted to love this place. But what upsets me the most is we went to go have their complimentary service at the restaurant and we weren't allowed in because we didn't fit a dress code. Mind you I was in jeans and a long sleeve top. It was apparently formal and formal only. Nothing about a dress attire was ever mentioned or shown in the app, which is where I booked. On top of that, because we weren't dressed as formally as most people that were there the looks and the way we were talked to by some staff members was completely uncalled for. We were talked down to as if we weren't as of standard. Last time I checked I paid to stay in the hotel so I should be treated as a customer. So if you plan on staying there, just be aware of these things before you go.

Great location

Great location. Beautiful hotel. Bagel and coffee shop in lobby and rooftop bar. Room was very clean and spacious. Pay for valet or use the public parking (free on weekends) just a block away. Zero complaints!

Beautiful foyer and bar area at this location! The managers reception was a nice touch. Stay off of the second floor if you value a view. The room was updated and nicely decorated. The upkeep was not so much to that standard. My window had a huge crack in it, the chair needed repair, and the curtains had been slashed across the fabric. These were all things that could have easily been addressed by someone, but were just left to take away from the whole experience. The pool area is dark, humid, and gloomy. Vibrant is not a word I would use to describe it, and good luck finding a towel. Remember to bring your own from your room. The breakfast kept running out of items.

Very clean, very modern, excellent decor, upscale feel

The bed and the fact it was in a busy area

The price wasn’t great, we managed to find a better hotel for cheaper. One of the cleaning staff was in the bathroom of our room and gagging like it was good to mock.

Super nice hotel. Friendly staff. Cooked to order breakfast was GREAT. The Breakfast staff is the BEST.

When we arrived to check in at 5:15pm our room was not ready due to a pipe bursting. I understood things happen, but a phone call to let us know what was going on would have been nice.

David and Skyler were terrific valet attendees

I loved this hotel!!! The location was amazing and all of the staff were very friendly. The valet manager Michael was extremely helpful during my stay and the guys always had my car around quickly!

Location

We got really hot at night even with thermostat set on AC at 65f

Great location and amazing breakfast

Everything was fine

Terrible experience. No security in parking deck. Not very good area. My vehicle along with multiple others were broken into. Found out had happened a couple weeks previous to this incident. Glass was busted out and had a 7 hour drive home. The only one accommodating and willing to help was one of the valet guys. Valet nor Hotel Managers were helpful. I do not recommend this place.

EVERYTHING!! LOVE IT! The rooftop lounge and complementary drink and snack trays were amazing! Great breakfast. Comfy beds, clean room.

There is nothing.

Location is great and rooftop is average. I liked their gift shopping with souvenirs and the decoration . I'll might stay next time there

I really enjoyed my stay. The valet team was extremely helpful during both check-in and check-out. Michael was especially kind and made the unloading and parking process quick and seamless. The hotel itself was fantastic and in an excellent location, with easy access to great restaurants and downtown activities.

Thanks for a great Christmas Vacation!

Everything

Our experience was incredable! The service was the best, especially the valet - his name was Vince and he was the most personable , and courteous employee in the hotel. We will definately recommend to all our clients and friends.

Vincent was very helpful with getting us checked in and helped getting us to our room. He is a very genuine guy and we enjoyed our time at the Embassy suites.

Camden was great! Took care of my car! 10/10 I would definitely recommend him and all the others! Will be coming back! Will be back in January and hope he is here.

Valet parking at the Embassy downtown was absolutely outstanding. The staff was friendly, professional, and went above and beyond to make everything smooth. They were incredibly quick retrieving our vehicle, and their service truly made our stay even better. Highly recommend their valet team—top-notch service from start to finish! Jerrod on nights was amazing

Okay I had reservations for Saturday night I had to work late so my girlfriend was going to check in before me there was some problem with the digital key I talked to the manager he said he'd need a physical credit card so I said I would call hilton help desk because I know they can help this man yells at me that it will do no good to call hilton because he is the manager ive never been talked to that way at any hilton property it was totally unacceptable I would avoid this property at all cost I stayed at the cumberland house and it was fantastic

Fantastic hotel in every aspect. Ronny went above and beyond to help me extend my stay due to unexpected circumstances.

We stay here 4-5 times in the fall. Always a great experience. Valet guys, like Tim B, are courteous and professional. Rooftop is amazing and downtown is always buzzing. Very walkable to stadium and a plethora of dining establishments.

Location first. Serving staff at breakfast was wonderful. I’ve never seen anyone work as efficiently and with a smile. Very courteous and helpful.

A little pricey, otherwise a delightful stay.

Breakfast was great. Staff was great. Kenzie helped us check in and was very friendly and helpful. She represented the Hotel well

The hotel was nice, the staff was pleasant, the location was good, all of the lighting in the room was so bright, non dimmable, blue-white harsh and intense it was horrific.

Pool area was great. Staff were friendly and helpful. Only issue is they need to put on more staff for valet service

Very clean and friendly. Location is great!!!

Pricey but college football weekend in Knoxville so price was comparable with other properties in the same area

Right in the heart of everything in Knoxville. Great views from the rooftop bar.

Had a good stay here while visiting some family. We had a nice view in our room. Tim Brunet, our valet, was a very courteous young man.

Very professional and nothing lacking

Very very nice hotel and great staff

Great hotel.

I came to knoxville last weekend to visit my grandson at college. I was happy to see how kind the staff was including the valets. Tim Brunet helped me when i arrived as well as mentioned he went to school with my grandson, so it’s nice to see these young men working while in college, they’re doing a great job.

Valet Tim Brunet was a great driver, made getting my car stress free! He offered me a lemon cookie out of the kindness of his heart

Tim was fabulous and served us so well. Exceptional service and such a sharp young man. Loved my experience with tim and made my trip so much better!

Everything was great!

The staff was amazing. The room was lovely. The people in the area were so kind. I love Knoxville and the Embassy suites is the best.

Best in town.

Spacious and beautiful, clean rooms. Hotel is just gorgeous and in an amazing location!

The embassy suites was so clean. The room was beautiful. Breakfast was perfect. Overall it was amazing.

excellent place to stay!

Great place to stay!

Loved the rooftop lounge. Ease to get around. Staff was friendly.

N/a

Beautiful facility. Felt safe. Parking was inconvenient and expensive.

This hotel was definitely a great way to introduce our family to Knoxville, Tennessee. We usually stay in the Pigeon Forge area but we decided to go up a bit further and try out Knoxville for the very first time and The Embassy did NOT disappoint. Upon arrival Kenzie was very welcoming and helpful. Her warm hospitality instantly made us feel comfortable. After providing us with a welcome goodie bag she was happy to give some great food recommendations and things to do in the area for my husband’s birthday and our anniversary. The layout of the hotel is very gorgeous and offers many options for perfect photo bombs . I really liked the conveniency of the elevators and how only guests can access which really minimizes random people entering creating an extra sense of security. The rooms are VERY clean, spacious and decorated nicely. We were lucky enough to catch a free fireworks show from our window. The views are definitely worth the visit alone. The rooms are quiet and the bed was comfortable. The complimentary breakfast was very pleasing especially to our children, they enjoyed making fresh waffles with so many different toppings to offer. I myself enjoyed the variety of food selections and the on site omelet station. We only stayed for one night but we will definitely be visiting again!