Novotel Birmingham Airport Terminal Building - NEC vs Similar Hotels

Rooms were generally comfortable, though issues like poor cleaning reported.

Rooms were comfortable overall but noted issues with lighting and pillow quality.

Mixed to negative comments: uncomfortable beds/pillows, shower-over-bath difficult to use (especially for tall guests), some rooms described as tired and at least one report of a broken toilet flush.

Rooms are described as worn out and in need of updates.

Some reviews mention unclean rooms and a wet towel, reflecting issues with cleanliness.

Generally clean, but some reviews mentioned issues with specific items like toilet paper.

Generally praised as clean (one review explicitly: 'Excellent cleanliness') but occasional notes that rooms felt a little tired; overall good hygiene but not flawless.

Several reviews mention dirty rooms and issues with cleanliness.

Multiple reviews highlight the great location, especially for airport access.

Perfect location for airport access, just a few minutes walk to the terminal.

Repeatedly highlighted as excellent for NEC, airport and Resorts World — short walks, convenient parking and shuttle make location a major positive.

Location is consistently praised for its proximity to the NEC and convenience.

Overall positive feedback about helpful and polite staff.

Staff were very friendly and accommodating.

Consistently strong praise for staff across reviews (friendly, helpful, named staff highlighted); occasional reliance on reception for door/access assistance for wheelchair users.

Staff are frequently described as friendly and helpful.

Food quality was good, but the menu was limited and considered expensive.

Food was nice, but some found it overpriced.

Breakfast buffet and hotel restaurant repeatedly praised as excellent; one comment that evening meal could be better, but overall strong F&B sentiment.

Food quality received negative feedback with some guests opting to eat elsewhere.

Facilities received positive remarks, although breakfast selection was criticized.

Basic amenities; some issues noted regarding restaurant offerings.

Good practical amenities noted (fridge, shuttle, parking, comfortable facilities) but some accessibility issues (carpeted routes, doors hard to open) and a non-working bathroom fan reported.

Amenities like the pool are highlighted positively, but some aspects were criticized.

Reviews indicated the hotel is overpriced for what is offered.

Good value considering location and overall experience.

Mixed: restaurant and parking described as reasonably priced, but some guests felt costs are rising and questioned value.

Mentioned as poor value by a few guests, particularly regarding parking.