The Royal Sonesta Chicago Downtown vs Similar Hotels

Many guests praise spacious, comfortable rooms and beds, quiet rooms and large bathrooms; isolated negatives include an incorrectly sized corner room for one guest and a non-functional shower in another room.

Rooms described as comfortable and in some cases spacious, but several maintenance issues were reported (lamp and USB outlets not working, bathroom door sticking, beat-up bed frame, small room size in some mentions).

Spacious rooms with good design, although some minor issues were noted.

Mixed: rooms praised for comfortable beds and good bathroom/get-ready areas, but several guests mentioned very small rooms, layout issues (cooler too close to bed), and one comment about a bed being too soft.

Multiple reviews explicitly call the hotel and rooms 'clean' and note tidy rooms and housekeeping (clean rooms, early check-in and packages received without issue).

Mostly praised as clean (multiple mentions of 'clean room' and 'rooms are clean and comfortable') but isolated issues noted (old/stained carpet in one review).

Mixed sentiments due to inconsistent cleaning service and room maintenance.

Mixed reports: several guests said rooms were clean but there was at least one report of a silverfish infestation and repeated issues with housekeeping/towel service being slow or needing to be requested.

Overwhelming praise for central location and river views — described as 'very central', 'amazing location', 'perfect for city exploring' and 'room view of the river was stunning'.

Repeatedly highlighted as excellent/prime: walkable, near shopping and transit, rooftop views and central position praised across many reviews.

Exceptional location near major attractions, highly praised.

Consistently cited as a major positive: downtown, walkable to attractions and convenient to trains; guests repeatedly praised the central location.

Staff repeatedly described as friendly, helpful, and kind (helpful valet, bellmen praised); isolated service problems (parking app confusion, missing vouchers, occasional housekeeping timing) but overall strong service sentiment.

Consistently strong staff feedback (front desk supervisor, Beatriz, Milthon and many mentions of friendly/professional staff); a few isolated service lapses (check-in wifi explanation, one incident with a locked-out teen) do not outweigh overwhelmingly positive comments.

General responsiveness was good, but there were complaints about service frequency.

Generally excellent staff service praised repeatedly (helpful, friendly, early check-in, anniversary surprise, named staff called out), though there are isolated operational failures (very long late-night check-in waits, slow room cleaning response). Overall sentiment strongly positive.

Limited mentions: breakfast not included and restaurant prices described as high; promised drink vouchers not always delivered — no strong positive F&B sentiment in reviews.

Restaurant and breakfast service received positive shout-outs (staff like Milthon) though a few reviewers noted issues with what 'breakfast included' actually provided or limited menu options.

Good options available nearby and satisfactory breakfast a la carte.

Complimentary drinks and a guest happy hour were appreciated; guests also noted there is no on-site restaurant and limited food offerings, but overall beverage offerings were viewed positively.

Valet and parking available but guests reported parking booking complexity and high cost; some expected amenities missing (no minibar, no room service for some) — generally adequate but with gaps noted.

Rooftop and restaurant praised, but multiple guests reported elevator outages, valet delays, steamer not working and some missing in-room conveniences (mirror/power).

Nice amenities provided, including complimentary beverages in the lobby.

Rooftop, complimentary drinks/happy hour, and thoughtful in-room features were highlighted as strong positives; however rooftop access hours and a small fitness room were noted as limitations.

Mixed sentiment: guests found the location and rooms excellent but several mentioned high prices, breakfast not included and perceived price drops after booking; some felt loyalty perks (vouchers) were not honoured.

Several guests explicitly said price felt high for the quality; complaints about valet fees and 'breakfast included' not being honored lowered perceived value.

Price perceived as high for cleaning service quality.

Mostly positive impressions of value given location and service, but a few strong complaints (high short-stay cost, daily resort fee) temper the sentiment.