Holiday Inn Columbia - Downtown by IHG vs Similar Hotels

Complaints about small and cramped rooms were frequent.

Generally positive feedback about room decor and comfort, though some minor concerns were noted.

Some complaints regarding basic room quality, such as the absence of a toilet lid.

Mixed reviews with some mentioning poor cleanliness and others noting comfort.

Mixed sentiments; while some reviews mention cleanliness positively, issues with odors and room readiness were noted.

Some reviews mentioned cleanliness issues, specifically with housekeeping and shower cleanliness.

Several reviews mentioned issues with room cleanliness, such as hairs and poor bathroom sanitation.

Several mentions of bugs and dirty beds, negatively impacting the cleanliness perception.

Frequent positive mentions of the convenient and central location.

Many reviews highlighted the excellent location close to the university and restaurants.

Location praised for proximity to events, making transportation easy.

The location received various praises as being perfect and convenient for shopping and dining.

Service quality was negatively impacted by unprofessional behavior from staff, but some positive mentions of staff friendliness exist.

Frequent mentions of friendly and helpful staff, contributing positively to the experience.

Staff were frequently described as friendly and accommodating, particularly with early check-in.

Front desk staff and check-in ladies received several positive remarks, indicating a high level of service.

Issues with the availability of food services, especially during holidays.

Reports of limited breakfast options and service faults impacted the score.

Notably negative feedback regarding breakfast options and quality.

Limited breakfast options were consistently mentioned as a downside.

While amenities are generally acceptable, lack of free breakfast and parking issues were highlighted.

Some amenities were lacking, as noted in reviews regarding food options and no toiletries.

Amenities were generally rated well, although breakfast and cleanliness were cited as concerns.

The pool was well-received, but the breakfast options were limited, affecting overall amenities.

Great value for location, though some negative sentiments about extra parking fees.

While some felt the price was high, others believed it matched the experience, but cleanliness issues were noted.

Mixed reviews on pricing; some unhappy with unexpected charges, but still considered a fair value.

Concerns raised about the breakfast not being included as promised, which negatively affected perceived value.