Holiday Inn & Suites Monterrey Apodaca Zona Airport, an IHG hotel vs Similar Hotels

Stained sheets were noted; mattress issues were reported as well.

Standard quality for this hotel tier.

Rooms were comfortable, but noise from the street affected quality.

Beds and room space frequently described as comfortable and adequate; however some rooms had maintenance problems (broken fixtures, leaks) and occasional bad odors.

Stained sheets were noted, indicating a cleanliness issue.

The hotel is clean and well appointed.

Rooms were clean and cozy, but some concerns about maintenance.

Multiple guests reported dirty rooms, unpleasant odors, infrequent housekeeping and shower/bath water leakage causing issues — cleanliness is a clear weakness.

Confusing access and unsafe feelings due to smoking outside.

Very safe to walk; close to dining and shopping options.

Close to the airport but accessibility issues mentioned.

Location often praised (convenient, relatively close to airport) but several guests reported difficulty finding the entrance, construction-related traffic, and access problems.

Staff was apologetic and helpful, addressing initial concerns.

Friendly staff and solid service.

Incremental service reported as standard but mixed experiences with responsiveness.

Generally praised: many mentions of very attentive and helpful staff (from security to reception); a few reports of rude or unhelpful receptionists, but overall service sentiment is strongly positive.

Breakfast included rare items like steak, appreciated by guests.

Solid breakfast options with local food.

Breakfast received mixed reviews; quality and quantity were criticized.

Multiple mentions of no on-site restaurant and limited F&B services; guests expected basic offerings (coffee, breakfast, airport taxi/wake-up) that were missing or paid.

Very generous breakfast was highlighted positively.

Standard quality for this hotel tier.

Amenities standard for travel, air conditioning noted as an issue.

Notable lack of complimentary amenities (no coffee/water, utensils, iron) and some services behind paywalls; some rooms include a fridge/kitchen but overall amenities are limited.

Some additional charges were noted, impacting value perception.

Good value considering the services provided.

Some guests felt prices were high for the quality of food and drinks.

Several guests commented the price is reasonable for short business stays; offset by extra charges, expensive on-site shop items and paid amenities.