Sheraton Grand Chicago Riverwalk vs Similar Hotels

Several guests found the rooms outdated and not as expected.

Room quality was noted as comfortable but dated with some issues regarding views.

Some complaints on room heating, but overall comfortable and gorgeous.

Newly renovated rooms with sleek and stylish decor.

Some guests reported issues with room cleanliness, particularly with stained sheets.

Some comments mentioned cleanliness issues, such as dated furnishings and general maintenance.

The room was clean and pleased with the cleanliness overall.

Rooms were spacious, clean and well appointed.

Many reviews highlighted the excellent location of the hotel.

Location was frequently highlighted as excellent with easy access to major attractions.

Excellent location near high-end shopping, great restaurants, and cultural opportunities.

Location is great; in walking distance to everything.

The staff was highly praised for their helpfulness and accommodating nature.

Overall service was praised with friendly and efficient staff, except for a specific checkout incident.

Friendly, accommodating, and responsive staff; service was a highlight.

Staff was friendly and competent, courteous, professional and eager to assist.

Mixed feedback on restaurant food quality, with some dishes considered overpriced.

Food quality was mentioned positively, especially room service and dining options.

Breakfast offerings were lacking in quality and value.

Food and liquor in the hotel were convenient.

The pool and fitness center did not meet expectations for a 4-star hotel.

Amenities were generally well-rated, although some guests wanted more features like a hot tub.

Rooftop pool was awesome, however, breakfast quality needs improvement.

Fitness center was top notch and there were on-site restaurants.

Some guests felt that prices were high relative to the experience.

Value perception was positive, especially concerning location and overall service.

Good value, but some amenities like breakfast felt overpriced.

Great value for a stay in Chicago.