Crowne Plaza Hotel Moncton Downtown by IHG

We missed the late room service.

For the price I paid, over $1200, I was expecting to have a wow room. Not impressed with the room I got.

Service

Parking lot and access to back door

The location is good and the parking is adequate. The room felt modern.

The layout of the room is sub optimal for the TV, but I didn’t use it.

Convenient

Some construction

The view and customer service

Nothing

room really had no view.. just a view of windows of the building across the street

Comfortable beds, wonderful staff, convenient location

Leaking windows. 2 different spots

Stationnement disponible juste à côté et gratuit. Près de tout, restaurant, loisirs etc. Hôtel accueillant et calme.

Everything!!

Nothing!!

la chambre a coucher

le bruit

Breakfast was good, full buffet but Expensive .

Expensive parking... needs a spa, elevators were a little slow.

Positive: The hotel staff was pleasant. Food is excellent. Rooms are clean. Negative: The first night we had a room with a broken A/C which leaked. We were able to switch rooms the next day without issue. Sadly the second night, my 2022 Honda pilot was broken into and stripped of my dashcam and the car wiring. I asked staff if they had video coverage of parking lot and was told the cameras don’t record. I found that to be absurd for a 5 star hotel. I would expect a 5 star hotel to secure all areas of the property. We are now in our 3rd night. Hopefully it goes better.

Rooms were nice and clean, staff at front desk pleasant.

We were happy there was a pool however there were no towels both times we went and it needed a cleaning.

I needed somewhere to rest between a train journey and an onward flight, so didn't need many services. A comfy bed, room service and a quiet space with TV to distract me. Overall, I had a comfortable bed, and was able to relax peacefully before the next state of my journey. Thank you.

I was a little disappointed in the room service food which was a tad on the dry side. I ordered spinach dip which was a cheesy-creamy sauce but could have done with more spinach and fewer dippy chips. I also had the Atlantic salmon which was tasty but definitely on the dry side although the flavour was good. I'd have liked a few more regular/English tea bags (only had one) and more than two small pots of milk. I also didn't realise that once I'd completed the check-out procedure I'd no longer have access to the TV. Had I known I wouldn't have checked out via online/TV 45 mins before leaving the room. Maybe a note to that effect might be useful for customers?

The good thing is we found it to be extremely clean. The pool is actually 9’ deep which again is great. Now the bad, room was extremely small, and it was to the point it was hard moving about the room. Whoever designed the bathroom must have been an a tiny 6 year old, because that’s about who could sit comfortably on the toilet. Personally we will probably stay elsewhere next year.

Parking was not great and the loading and unloading of the car was not set up very well.

Good location, great restaurants and food, very clean and very comfortable beds. Highly recommend.

Very clean Very Comfortable Excellent staff Excellent location Will stay again

The hotel's service was very attentive and friendly. The personal touch of leaving handwritten welcome notes from housekeeping was appreciated. Location is convenient to Avenir Centre and many other amenities. Our room was very clean and spacious. Service requested for an A/C issue was responded to quickly and solved. Breakfast, though not complimentary, was delicious and high quality and served with a smile. A few things to note and/or suggest: (1) An improved drop-off, check-in parking area. Main Street was blocked off in front of the hotel for an event, with no detour signs or temporary parking spaces. This necessitated driving around the streets surrounding the hotel to find a place to park just to check in. (2) A large sign in the lobby would be helpful to direct guests to where the elevators are located, especially when your hands are full of luggage. (3) Daily housekeeping such as towel refills, light cleaning, trash bins emptied, was NOT performed, though it can be requested. This should be clearly stated in the room somewhere. We were out for the entire day and left a tip for housekeeping staff which we expected, but came back to an un-serviced room. On a positive note, when we requested service, they were quick to send housekeeping to our room. (4) Additional closet space — there was only one small hutch for hanging clothes in the double-queen room. At least hooks should be added to the room, especially near the door, for jackets, etc., if not another hutch entirely. (5) The room was very large, but had only one lounge chair; another would have been perfect... especially as a couple if you want to order in a meal and don't want to sit on the bed. (6) Wall sockets next to our beds were very loose and need replacing; plugs kept falling out of them. The are other sockets of course but the ones are used most often, especially using a CPAP machine next to bed, phone chargers. (7) The elevators were extremely slow and quite small; one out the three was out of order during our stay. We ended up just taking the stairs. Keep this in mind if mobility issues are a concern.

Mooi schoon hotel met fantastisch ontbijt

Nvt

Nothing, room was canceled upon arrival due to "maintenance."

Everything. Room was canceled upon arrival due to "maintenance."

Very convenient and all food was delicious!

Location was perfect . Across the street from Avenir Centre which was our reason for being there.

Close to concert, pool, easy to find off highway

Could not open windows.

Exceptional housekeeping, very comfortable bed, nice shower, friendly and helpful staff

Elevators were slow (one was out of service)

Good location, close to town centre Parking available on site Swimming pool, hot tub and steam room are a nice addition

Elevators are very slow, and all operate independently (you push multiple buttons and never know which one is going to arrive) Hotel was very busy, and quite loud at night

De'Anne, what can I say... thanks for the meatballs and Gravy last time. It was nice to see you again at the symposium and kudos to your entire team.

Amazing accomodation and service throughout our conference stay woth CNB. The team was on the ball and all of our needs were met. Shout out to Adrian and Lisa for making meal time so smooth and keeping us happy. Cheers to another great year and more to come!

Such great service and friendly interactions! Adrian, Stephany and Lisa were a perfect fit for our event

Adrian is the best, wonderful service & attention to detail

Adrian, Lisa and Stefeny had great service with a smile and very nice! I appreciate the kind service over our 3 day stay, we were fed well and taken care of quickly!

Location and staff and the beds!

The elevators were the slowest I’ve ever seen

Conveniently located for a show at the Avenir Center. Our room was upgraded at no extra charge.

Restaurant supper menu was sparse. Was definitely not paying the prices for a breakfast. Should include a continental breakfast for the room rates charged. Due to a convention being in, it was quite loud. Obviously the over the top nightly costs are due to its location to Avenir Center.

Great experience here at the crown plaza. Lisa in catering was so accommodating and nice. Thank you Lisa!!

Rooms were very clean

proprete des chambres

la parking et le prix

Great location

Nothing

Lovely guest rooms and the Kent Board room was lovely: bright, large and perfect! Special thanks to Stefeny, Adrian, Mayca and Denise for the outstanding service and support - always with a smile!

Stefeny took amazing care of our group during our stay at the Crowne Plaza. While we were in the Kent room, Stefeny ensured that we had everything we needed and was very attentive to anything that was running low or needing cleaned up. She was polite, kind and switched on, I would highly recommend requesting Stefeny as a server for any event. Thank you Stefeny! Your passion for your work shows in your work ethic!

The staff that kept our room together, serving was amazing. Her name is Stefeny! Amazing! Thank you

Our serve Stefeny was fantastic during our work sessions she was very professional and excellent in setting up and cleaning up and always pleasant. Great job Stefeny

Stefeny was great! Very accommodating, professional, approachable, and pleasant to be around. Awesome all around

De’Anne is the best! Looks after all your meeting needs with a smile

Two friends from church and I stayed at the Crowne Plaza on April 17 while in Moncton for a men’s conference. The room was clean and comfortable. The continental breakfast buffet was well worth the cost too! Tess from the Baton Rouge was friendly and courteous.

Lisa from catering was absolutely AMAZING! She was kind, funny and so accommodating. We were there for two days with over a 100 people with many allergies and intolerances. She went above and beyond to make sure everyone had what they needed and felt very welcome!!

Service was excellent De’Anne and Adrian were awesome servers. Food was good.

They made a beautiful arrangement with swan towels heart balloons and rose petals on our bed when we arrived. The staff are AAA+++, genuinely feel welcomed and cared for when we stay there. The staff make it a wonderful experience. Excellent location for accessing downtown, restaurants, and nightlife.

The pool area and steam could be cleaner. The hot tub wasn't working properly when we were there.

When we try to call the front desk they never answer!

I don’t have much good to review. Pool was clean and large and cool. Hot tub had quite a bit of foam. Parking lot was large and easy to access in and out of. I don’t have any other good reviews to share on this hotel.

Booked for 3 ppl, 2 adults and a child. Said free breakfast included. Breakfast was only free for 2 of us, had to pay $20 for my child. The breakfast was mediocre at best. Thankfully they had toast. Stayed 2 nights, had no turn over service. Called down on day 2 and asked for fresh towels but never received any. The room was a double queen, it was by far the smallest room I’ve ever booked. Hitting the heating unit every time I went to get in bed. Not even a half a foot clearance between the bed and the unit.

Les points positifs sont passes malheureusement au second plan... Mais le personnel est très bien ainsi que la chambre. Malheureusement notre séjours a été vraiment difficile dans votre établissement.

Nous avons tres peu dormis a cause du bruit des personnes dans le couloir et a cause du bruit de l'ascenceur. Ma femme a reçu un coup sur la tète provoque par la barrière du parking qui était trop proche de la sortie de l'hotel. Elle a eu un oeil aux bords noirs pendant plus de deux semaines et elle a maintenant un kyste qu'il va falloir lui retirer.

Loved the stay, very clean and quiet

Deanne provided excellent service, she was very attentive and very helpful.

We hosted a two days AGM/Meetings with about 100 attendees, with hardly a hiccup to be had. Denise from event planning helped make sure everything was in order before we arrived, and thought of all the little things. The catering staff was considerate and quick, and very attentive to allergies of our guests. Stefeny in particular was great and when things ran long or short was right on top of things, as well as Nina and Sanya from the serving staff. At the front desk Bibi helped sort out all our guests with their rooms, and helped us personally when a speaker left an important item behind. All the staff were really what made the event, but the rooms setup, the quality of the food, and the rooms really topped everything off. I'm so glad we picked the Crowne Plaza for our event and would recommend it to anyone thinking of hosting an event in Moncton.

Personal touches and extra care when preparing my room were appreciated! It felt like staying at a bed and breakfast. Claudine, thank you for the great service! You deserve a raise!

Lisa was excellent so very attentive, professional and friendly. Lovely smile. Wela'lin/ Thank You

Lisa was a great supporting our meeting needs.

Its was very good.great service

Bed was comfortable. Was close to event center. Adequate space

1. Parking sucks with the additive of was 3 cars deep when advised to back out into traffic to go back to unsecured spot and go up a flight of stairs to the lobby to check in then go park the car. 2. Charge us $606 for the night AND $16 TO PSRK OVER NIGHT! are you kidding me we are in moncton not toronto or Montreal. 3. Half hour later and a second flight of stairs we are ready to go to our room. Only 2 elevators work. Hotel is packed. After 20 minute wait finally get elevator to the 4th floor. 4. Leave for concert. Takes 10 minutes for elevator. Once on the elevator it proceeds to take 15 minutes to get to lobby as it went up and down to pretty much every floor before actually opening at the lobby. Overall should be hard pressed to stay there ever again! And lastly you all might want to think about updating the hallway carpet as for $600 a night it was very shabby looking 😉

Nice room

I was with a group and their rooms were not ready well after check in time

Thank you Crowne Plaza for the hospitality. Vita and Tess are both delivering high quality customer service in a very natural way, and I appreciate that. The breakfast menu is great, and I highly recommend the Banana bread french toast. Bedding was the coziest and most comfortable I've had recently. Thanks for the kind messages from Vita and Katey... Though 3 cards might be a bit much 😏

Comfy, clean and great location.

Bathroom needs a fan on a switch. Buffet is minimal and only warmish. Extra cost for parking

It was renovated and clean. And right accrosse the road from Avenir center

Clean, quiet. Great spot to stay if seeing a show at the Avenir center. Had a great view.

Everything from check in to check out. On Tuesdays they have guest appreciation from 5 to 7 with complimentary snacks and drinks (thought that was so cool). Sam and Caleb from the front desk are absolutely lovely. All the staff are great. Loved the pool, hot tub and steam room. The room was beautiful and the bed was so comfy.

There wasnt anything I didn't like. Absolutely loved everything.

The staff at this hotel are exceptional. We were there during a blizzard and staff shoveled out our car the next morning.

The price we paid was a little higher than the price quoted here on booking.com, but the staff more than made up for it.

It’s a beautiful place

The elevator situation.

There was an air leak around the AC unit and the wind whistled all night.

Fantastic experience! Clean spacious room, excellent food and service!

Had a great stay. Friendly staff, clean rooms and guest appreciation nights on tuesday are a bonus.

Nothing really

Pool was very cold and dirty Steam didnt work in the steam room The jacuzzi looked dirty The hotel absolutely stank of cooking steak or something, even on the 7th floor. Room was very cold, and wouldn't warm up. Pillows were very uncomfortable. Sofa bed was very uncomfortable, and springs digging in back. Had to make it up ourselves. Only 2 towels for 4 people. Had to park very far in the parking lot from the hotel, and had to drive around for 30 minutes to get that. Then being charged 16 dollars for the privilege. Oh and the elevators took a very long time to come. Packs of kids just wondering the hallways.

Huge kudos to Stefeny for a fantastic Day One at the Neil Squire AT Summit! From her enthusiasm, to her flawless service throughout the day, she made sure everything ran like clockwork. Beyond the great logistics, the food was excellent- I would have loved to eat more of the pizza but I ran out of room! Stefeny’s hard work and hospitality truly set the bar high for the rest of the event. Can't wait for Day Two!

I had an excellent stay at the Crowne Plaza Moncton. Check‑in was quick, seamless, and completely stress‑free, and from the moment I arrived, the service was outstanding. Jeff and Vanessa at Front Desk truly went above and beyond. Every question or request I had was handled promptly, professionally, and with genuine care. They anticipated my needs and made sure everything was taken care of without hesitation, making my stay not only easy but genuinely enjoyable. What really stood out, though, was the cleanliness of the room—absolutely spotless—and an incredibly thoughtful touch waiting for us; thank you to Sam : a handwritten welcome card on the bed along with a mini pink bunny stuffie. When you’re travelling with a child, this is an amazing gesture Even better than a mint on the pillow. (also beautiful penmanship on the card) Travelling with two or more kids? Parents—no stress. Jeff confirmed that the front desk keeps backup stuffies in case there’s more than one child, so no one has to fight over who gets it. That level of thoughtfulness speaks volumes about the care and attention this hotel provides. Exceptional service, welcoming staff, and attention to the small details that truly matter. Hands down, this is now my first choice of hotel when staying in Moncton. Great work—keep it up. 12 out of 10.

We came back to my favourite hotel on the planet for the annual Moncton Slowpokes Tournament, and just when I thought my first stay couldn’t get any better, I was proven wrong with our second. Whether it was the fantastic service we received from Leo at the Baton Rouge for Breakfast, or from Khaonla making sure we were comfortable in our room, or even my main man Marv from maintenance for unclogging our toilet, the Crowne Plaza never disappoints. Although I miss the hotel already, the Crowne will always have my heart, and I’m already booking a room for next year :)

Karlwas very Friendly and helpful

Great service Marvin in maintenance was great Thx for your help

Super nice spot. Great food clean rooms,modern decor. Friendly staff with smiles..

Our room was beautiful, clean, with a personal note on our bed that added a nice touch. The staff here was helpful and friendly. Highly recommended!

Had great experience as always. Special thanks to Tess for wonderful service! Will definitely check in here again! Yayyyy

Ad a hockey tournament weekend in Moncton and stayed a CrownPlazza in Moncton suggested by my childhood friend Harvey Basque. We ad a very nice stay and kids ad fun, great experience 👍

We went to the crown plaza in Moncton we stayed two night for a tournament! The room was nice and clean! The pool and hot tub had a friendly atmosphere!!

Staying in Moncton at the Crownr Plaza for a volleyball tournament. The hotel is beautiful!!!! The staff are amazing especially Tess. She was on top of getting our breakfast bills so that our team could eat and leave to finish getting ready to head out to play!!!