Occidental Puerto Banús vs Similar Hotels

Spacious rooms with kitchenette, though some noise issues were noted.

Some rooms reported as small and dated, impacting the overall positive perception.

Room quality comments were mixed, with some mentioning noise and dated facilities.

Mixed: several guests enjoyed spacious, comfortable rooms with terraces, but others mention rooms needing refresh, shower issues and more thorough cleaning.

Some mentions of cleanliness issues such as dirty floors.

Overall cleanliness was appreciated, but a few notes about room size were made.

Several reviews mentioned issues with cleanliness, including dirty kitchens and unclean rooms.

Multiple guests describe the hotel as very clean, including breakfast and some rooms, but several reviews note inconsistent housekeeping and one serious report of theft by a cleaner undermining trust.

Perfect location close to key attractions and amenities.

Location received consistent praise, being close to the beach and central attractions.

Consistently noted as a top-class advantage, with great proximity to attractions.

Frequently highlighted as a top feature: excellent position near Puerto Banús via tunnel, close to restaurants and easy access to nearby towns.

Guests highlighted friendly and helpful staff throughout their stay.

Staff friendliness highlighted positively, though a few comments about rudeness were noted.

Mixed feedback; some staff were nice while others were unprofessional.

Staff repeatedly praised (many employees named) as friendly, helpful and professional; pool and guest service singled out as excellent. One isolated but serious complaint about management response to theft is reported.

Breakfast was highly praised, but there were some comments about food inconsistencies.

General satisfaction with breakfast, but noted issues with breakfast service.

Multiple complaints about food quality in adjacent restaurant.

Mixed but generally positive: breakfast praised for variety and hot dishes made to order and cocktails/food lauded; buffet and some dining elements received negative remarks.

Generally good amenities but some guests desired additional items like slippers.

Amenities were satisfactory, though parking fees were seen as excessive.

Limited amenities reported, with specific mentions of high costs for basic features.

Strong amenities reported—pool, lively bar/vibe, good cocktails; some services (e.g., massages) criticized for poor value and occasional outside-bar guests create a disruptive atmosphere.

Good value considering the location and services offered.

Some reviews indicated the prices were high for the services provided.

Value perceived as below expectations due to pricing versus quality and service issues.

Several mentions of poor value: buffet described as mediocre, massages not worth the price and a comment about expectations for a 4-star rating lowering perceived value.