Holiday Inn Taunton M5, Jct25 by IHG vs Similar Hotels

Rooms described as basic and ‘tired’ needing refurbishment; some guests found beds comfortable while others reported small beds or very thin/uncomfortable sofa beds.

There were mixed feelings; while some rooms were large and comfortable, noise issues were cited.

Room had excellent facilities but some discomforts noted.

There were complaints about small and outdated rooms.

Rooms repeatedly described as clean with plenty of towels, though the property is ‘tired’ with marks and one mention of dust/mite concerns.

The hotel was described as very clean and smart throughout.

Rooms were clean and very well presented.

Room was nice and clean but some reviews mentioned dampness.

Multiple positive comments: convenient for the M5 and generally described as a great/location and handy for travel.

The hotel's location was noted as easy and convenient with ample parking.

Perfect location, convenient for town and train station.

Great location close to town centre as noted in several reviews.

Mixed reports — many mentions of friendly, helpful staff but several accounts of slow or inattentive service (understaffed evenings, reception pulled away, checkout phone not answered).

Staff were consistently mentioned as friendly and helpful across multiple reviews.

Staff were very helpful and went out of their way to assist.

Very helpful and welcoming staff noted in multiple reviews.

Breakfast widely praised as a good buffet with selection; dinner (half-board) repeatedly criticized for short menus, poor selection and lack of fish options, plus slow service at busy times.

Food prices and quality received negative feedback, particularly regarding evening meals.

Breakfast was good, although limited dining hours.

Breakfast and food were generally praised, though some menu items were unavailable.

Good-sized pool, air conditioning, bar open in evenings and dog-friendly noted; some minor missing items (no extractor, no bar fridge) and limited family pool time.

Amenities like free parking and a good breakfast were highlighted.

No restaurant on site and bar closed early.

Standard amenities but some guests found areas lacking.

Mixed: a few guests praised value, but several felt half-board was poor value (limited dinner choices, expensive drinks) and overall not great value for some.

Despite some high food prices, the overall value for the hotel was considered good.

Tends to be overpriced considering amenities provided.

General sentiment about being adequate for the price.