Grand Wailea Resort Hotel & Spa, A Waldorf Astoria Resort vs Similar Hotels

Rooms described as dated with appliances not working; once excellent but in need of upgrades, so below top tier but still functional.

Mixed: Deluxe Ocean View Suite receives glowing feedback for views and balconies, but another stay reported an extremely small room and a problematic, uncomfortable rollaway that cramped the space.

Rooms are well-appointed and comfortable; however, some initial rooms could be noisy.

Room quality is expected to align with Four Seasons standards.

Multiple reports of filthy rooms (bugs, cockroaches, hair left in bathrooms) and ants in a restaurant indicate below‑average cleanliness.

Dusty bedding reported on the rollaway bed and worn appearance of that extra bed lowered cleanliness perception, otherwise no widespread cleanliness complaints.

While the property is beautiful, noise from kids and chaos off the lobby indicates some cleanliness issues with managing common areas.

The room wasn't available as promised and had issues during a previous stay.

Repeatedly praised — Wailea Beach location is a clear strength.

Repeatedly praised: excellent location (Wailea area), quick walk to shops and great grounds — consistently strong location sentiment.

Excellent beachfront location with access to beautiful snorkeling experiences and amenities nearby.

The location is part of the Four Seasons brand, which is generally expected to be high quality.

Mixed but often very strong: one rave 10‑star account praising front desk and management contrasted with reports of rude pool/beach staff and missed birthday acknowledgements; overall leans positive based on standout front‑office experiences.

Mixed: multiple reviews praise attentive, friendly and exemplary staff, but one detailed account describes rude, unprofessional and confrontational front desk interactions during check-in that significantly affected that guest.

Staff was incredibly helpful, accommodating, and dedicated to ensuring a positive experience for guests.

Service was disappointing upon arrival, with staff not attending to guests promptly.

Food is frequently noted as good, though pricey; isolated hygiene issues reported at one restaurant (ants).

Standard quality for this hotel tier

On-site restaurants are high quality with excellent service.

Standard quality for this hotel tier.

Pools, slides and beach access are major positives (slides are fun and pools are beautiful), though they can be very crowded and occasionally have equipment issues.

Positive mentions of pool, plentiful activities and a well-regarded spa support a strong amenities rating.

Good amenities, though the beach chair situation was problematic during peak times.

Amenities were highlighted positively, including unique resort experiences.

Many comments about extreme pricing, nickel‑and‑diming (parking, chair fees), and declining value compared with past visits.

Described as expensive but worth it for the Deluxe Ocean View Suite and overall experience by returning guests; generally perceived as good value when expectations are met.

On-site dining is expensive, but alternative options nearby offer good value.

Disappointment with promises unmet may affect perceived value.