Holiday Inn Queenstown Frankton Road by IHG vs Similar Hotels

Rooms were often described as small or not well-maintained, detracting from the overall experience.

Mixed to below-expectation: some rooms comfortable with quality bedding, but multiple reports of uncomfortable beds, dated bathrooms, small/narrow family rooms, noise and poor soundproofing.

Rooms were comfortable but some were small and had maintenance issues.

Most guests enjoyed the room quality, although some faced issues with room configurations and noise.

Some reviews noted cleanliness issues, such as dusty rooms and subpar bathroom conditions.

Mixed signals: generally acceptable housekeeping but specific issues reported (mould in a bathroom corner, extractor fan not working) lowered the score.

Some areas were identified as dirty and not adequately cleaned.

Some guests reported issues with smells and noise from neighboring rooms, suggesting a lack of thorough cleaning in certain areas.

Guests appreciated the views and proximity to downtown, although some mentioned it was far from city center.

Very positive: close to Queenstown centre/family, great views and convenient for activities; location repeatedly highlighted as a strength.

Great location with stunning views and close to the town.

Many guests praised the location for its stunning views and convenience to local attractions.

Staff were noted as friendly and helpful across multiple reviews.

Consistently praised: friendly, helpful reception and quick responses to issues; staff and service frequently described as excellent.

Friendly and helpful staff received positive mentions.

General sentiment was positive, with some exceptions related to responsiveness and check-in issues.

Breakfast and food options received mixed reviews, with some expressing disappointment in variety and quality.

A clear highlight: excellent restaurant (Michelin recognition), very tasty breakfast and dinner repeatedly praised.

No specific mentions, assumed standard quality for this hotel tier.

Guests expressed disappointment regarding the availability and quality of the restaurant's offerings.

Amenities such as breakfast and clean room facilities were noted positively, but some were disappointed by limited offerings.

Strong amenities overall (on-site Michelin-starred restaurant, private sauna, tablet streaming, good internet radio), though some practical gaps (no in-room TV in some rooms, limited parking).

Basic amenities available; some improvements needed for kitchen supplies.

Amenities were somewhat affected by ongoing renovations; however, shuttle services and a restaurant were appreciated.

Many felt the pricing did not match the quality and amenities provided, especially in comparison to other hotels.

Generally seen as good value by several guests; positive mentions of worth and quality dining enhance perceived value despite some room shortcomings.

Considered a bit pricey for the quality experienced.

Guests felt the price was high given the construction inconveniences and mixed experiences.