Shangri-La Rasa Ria, Kota Kinabalu vs Similar Hotels

Rooms are outdated with broken things.

Rooms were renovated, modern, and clean with great views.

Overall spacious rooms, but some described as outdated with old fixtures.

While some guests noted room size and noise issues, others appreciated the views and comfort.

Cleaning issues mentioned in room with cockroach.

Noted issues with cleanliness, including water leaks and a lack of toiletries.

Some rooms had an unpleasant odor, indicating potential cleanliness issues.

Some reviews mentioned issues with cleanliness and upkeep, indicating it may not be at par with expectations.

Beautiful location but far from restaurants.

Beach location is beautiful and great for surfing.

Great location near the sea side and various amenities.

Location is praised for its accessibility and proximity to activities, contributing positively to guest experiences.

Staff is super nice and helpful.

Staff were friendly and helpful, particularly at breakfast.

Excellent service by front desk staff and friendly personnel, making guests feel welcomed.

Service is consistently noted as friendly and accommodating, with some exceptional experiences mentioned.

Mixed feelings about dinner offerings; limited options.

Breakfast was generous, but food variety was limited and some restaurants were closed.

Poor quality and limited options, not meeting expectations.

Food quality and variety were commonly described as lacking; needs improvement according to guest feedback.

Nice pool and beach, but lacking games facilities.

Lack of complete amenities like toiletries and limited dining options.

Good access to pools and activities; however, some services need improvement.

Amenities were highlighted as good, especially for families, though some improvements were suggested.

Expensive restaurants and activities.

Mixed feelings due to limited food options and old property; however, good facilities.

Expensive dining options with bland food not suitable for 5-star standards.

Some guests expressed that while the stay was enjoyable, the pricing should reflect the quality better.