Shangri-La Hangzhou vs Similar Hotels

Room quality is considered old and in need of renovation.

Some comments indicated rooms were a bit aged.

Rooms are comfortable but show signs of being dated.

Rooms were quite warm with AC only offering heating.

Issues with moldy smell and filthy carpet reported.

Some reviews mentioned damp smells and aging rooms.

Room service was poor, with dirty items left uncleaned.

Standard quality for this hotel tier.

Convenient and unbeatable location near West Lake.

Reviews noted the beautiful location close to scenic areas.

Excellent location near West Lake and Wulin night market.

Exclusive location with direct access to West Lake.

Overall helpful service noted by multiple guests.

Several reviews highlighted fantastic and accommodating staff.

Staff were very friendly, though communication was not always easy.

Standard quality for this hotel tier.

Breakfast praised, but inconsistent quality in restaurants.

Breakfast not exceptional compared to other Four Seasons properties.

General food options are good, but specialty restaurant closed.

Great breakfast selection.

Limited amenities noted, such as absence of lounge and buffet.

Guests enjoyed the amazing facilities including the pool.

Hotel has child-friendly rooms and other good amenities.

Very beautiful garden and top tier facilities.

Considered overpriced for the quality provided.

Generally considered pricey but worth the experience.

Overall good value considering the location and service.

Standard quality for this hotel tier.