Moana Surfrider, A Westin Resort & Spa, Waikiki Beach vs Similar Hotels

Rooms felt outdated and small; however, the renovated rooms are nice.

Room quality received mixed feedback with mentions of dated rooms and noise issues affecting the overall rest experience.

Some reviews mention that the rooms are dated and in need of a refresh.

Rooms frequently praised for stunning views and good layouts (corner suites), though a few guests reported dated bathrooms or fixtures in some rooms.

Clean but could benefit from updating some areas.

Several comments indicated that cleanliness was not up to standard, with specific dissatisfaction noted by one reviewer regarding room service.

The hotel is clean with positive mentions of staff and housekeeping.

Generally praised — multiple reviews note tidy, well-cleaned rooms and specific staff keeping rooms clean, though one detailed review mentioned old/smelly bathrooms.

Great location with beach access and shopping nearby.

Multiple reviews highlighted the excellent location of the hotel, making it a major plus for guests.

Consistently mentioned as a great location with good access to the beach and nearby amenities.

Consistently lauded: prime Waikiki location, direct beach access, proximity to restaurants and shops, and frequent praise for room views (Diamond Head).

Generally nice staff, though one rude encounter at the front desk.

Overall positive sentiments regarding staff professionalism and friendly service, though some dissatisfaction was noted regarding responsiveness.

Staff is noted as kind, professional, and efficient across several reviews.

Mixed sentiment: several reports of poor or rushed/front-desk interactions and unhelpful activity staff, but also standout positive service mentions (e.g., outstanding customer service, praise for Arlene and AC).

Breakfast options are good with attentive service.

The Regency Club dining experience received positive comments, indicating a good food and beverage offering.

Food quality has been highlighted as needing improvement.

Several mentions of limited menu options, long waits (e.g., 40 minutes for pool orders) and only one main restaurant; some food/service described as fair but not exceptional.

Basic amenities present, with smaller pool but not overcrowded.

Amenities were mentioned as needing improvement, particularly in relation to some dated features.

Positive mentions of pools and activities available at the hotel.

Positive aspects include pools, direct beach access, lei/ukulele activities and plentiful on-site shops; negatives include limited/wonky activity hut service, early-reserved pool chairs, no on-site spa for some guests and restricted pool hours.

Room rates felt a bit overpriced given size and amenities.

Value perception leaned positive, though some guests felt that the costs did not fully align with their experiences.

Some guests feel the price is high considering the state of the rooms and food.

Mixed-to-negative: multiple guests felt the property was overpriced or that they 'paid for the view,' offset by guests who felt satisfied overall.