The Manhattan Club vs Similar Hotels

Mixed feedback regarding room comfort, with several complaints about conditions like heat and smell.

Reviews indicated that rooms were small and some furniture was worn out.

Mixed: some comfortable rooms and good bed setups, but frequent comments about small, dated rooms, thin walls and poor pillows; no in-room fridge in many rooms.

Rooms were adequate but complaints about hot water and HVAC.

Several reviews mentioned issues with the cleanliness of the rooms, including dirtiness and hairs found in beds.

Multiple reviews noted issues with cleanliness, including cockroaches and general uncleanliness.

Mixed: several guests reported the rooms as clean and comfortable, but others mentioned dirty carpets and occasional odor in rooms.

Issues with clean water and overall upkeep mentioned.

Consistently praised as fantastic and very convenient.

Numerous reviews highlighted the hotel's excellent location in Manhattan, close to major attractions.

Very positive: repeatedly described as unbeatable/central, within walking distance of subway, Central Park and major attractions.

Central location highlighted as a plus.

Positive comments on staff professionalism and helpfulness.

Staff received praise for being friendly and helpful, though some instances of rudeness were noted.

Mostly positive: many reviews praise friendly, helpful staff; a few reports mention unwelcoming reception and slow/bad handling of complaints (refund/manager issue).

Service was slow and staff unresponsive at times.

Breakfast was well-received and noted positively.

Complimentary coffee and wine were appreciated, but improvement options were suggested.

Negative: breakfast repeatedly criticized as inadequate/overpriced (e.g., one drink, a pastry and fruit), guests upset about paying extra for minimal offering.

Negative comments about restaurant/bar service and quality.

While some amenities are noted as satisfactory, issues like poor lift service are mentioned.

Basic amenities were mentioned, but lack of standard items like kettles was noted.

Negative: multiple guests note lack of minibar/fridge and no coffee station; requests for basic items (e.g., extractor for odors) unmet.

Elevator issues and food offerings negatively mentioned.

Guests felt the price paid was not justified by the quality and conditions experienced.

Guests felt the hotel was overpriced given the condition and size of the rooms.

Negative: several guests feel the hotel is overpriced for what is offered—'just a bed and bathroom' and misleading room advertising noted.

Extra charges noted as unfair and contributed to poor value perception.