The Savoy Hotel vs Similar Hotels

Several guests report tired, dated rooms, small bathrooms, no windows, lumpy mattresses and scaffolding views; a number of rooms described as needing updating.

Some rooms were small, basic, and not well-maintained.

Rooms are described as dated with several complaints about conditions.

Rooms were described as lovely, warm, and comfortable overall with some minor complaints.

Mixed reports: some guests called the hotel 'clean enough', but multiple complaints mention unclean rooms, dirty plates/cutlery, bins and general poor upkeep — overall below average.

There were reports of dirty sheets and the room not being well-maintained.

Multiple reviews indicate issues like flea infestations and dirty conditions.

Rooms were reported as clean, but issues with the shower and lack of a toilet brush inform a slightly lower score.

Good for attractions and expected location; family rooms near Pleasure Beach cited as convenient. Some negatives from scaffolding/limited parking but location is overall a positive.

Commonly mentioned as a positive aspect; great location.

The hotel is well-located, appreciated by guests.

Location was described as perfect for train station access and close to attractions.

Generally praised: numerous mentions of friendly, helpful reception and efficient staff. Some service issues (housekeeping walked in, inconsistent room servicing) but staff friendliness is a consistent positive.

Many reviews praised the staff for being friendly and helpful.

Several reviews praise the friendly and helpful staff.

Staff were frequently praised as friendly and helpful, contributing to a high service rating.

Multiple complaints about breakfast quality (poor scrambled eggs, tinned fruit), limited pastries/fruit and some cleanliness issues in dining; food offering is below expectations.

Issues with breakfast quality and setup were common; improvements needed.

Mixed reviews on breakfast quality; some guests found it lacking.

Breakfast received mixed reviews, particularly regarding limited hot options.

Amenities are limited: little or no entertainment (contrary to website claims), one small/slow lift, bar/canteen issues (opening times, cashless bar) and limited housekeeping offerings.

Limited amenities reported, but generally acceptable for hotel tier.

Entertainment and facilities are generally praised, but some amenities are lacking.

Amenities include free tea and coffee, but some issues with bar hours and no biscuits described.

Frequently described as good value or great value for money by multiple guests; considered a strong point despite other shortcomings.

Some guests felt the price was fair, though complaints about breakfast were noted.

General consensus on value being acceptable for the service provided.

Guests felt they received great value for money, especially in relation to quality and offerings.