Tru By Hilton Columbia Greystone vs Similar Hotels

Some complaints regarding basic room quality, such as the absence of a toilet lid.

Complaints about small and cramped rooms were frequent.

Generally positive feedback about room decor and comfort, though some minor concerns were noted.

Mixed reviews with some mentioning poor cleanliness and others noting comfort.

Several reviews mentioned issues with room cleanliness, such as hairs and poor bathroom sanitation.

Mixed sentiments; while some reviews mention cleanliness positively, issues with odors and room readiness were noted.

Some reviews mentioned cleanliness issues, specifically with housekeeping and shower cleanliness.

Several mentions of bugs and dirty beds, negatively impacting the cleanliness perception.

Location praised for proximity to events, making transportation easy.

Frequent positive mentions of the convenient and central location.

Many reviews highlighted the excellent location close to the university and restaurants.

The location received various praises as being perfect and convenient for shopping and dining.

Staff were frequently described as friendly and accommodating, particularly with early check-in.

Service quality was negatively impacted by unprofessional behavior from staff, but some positive mentions of staff friendliness exist.

Frequent mentions of friendly and helpful staff, contributing positively to the experience.

Front desk staff and check-in ladies received several positive remarks, indicating a high level of service.

Notably negative feedback regarding breakfast options and quality.

Issues with the availability of food services, especially during holidays.

Reports of limited breakfast options and service faults impacted the score.

Limited breakfast options were consistently mentioned as a downside.

Amenities were generally rated well, although breakfast and cleanliness were cited as concerns.

While amenities are generally acceptable, lack of free breakfast and parking issues were highlighted.

Some amenities were lacking, as noted in reviews regarding food options and no toiletries.

The pool was well-received, but the breakfast options were limited, affecting overall amenities.

Mixed reviews on pricing; some unhappy with unexpected charges, but still considered a fair value.

Great value for location, though some negative sentiments about extra parking fees.

While some felt the price was high, others believed it matched the experience, but cleanliness issues were noted.

Concerns raised about the breakfast not being included as promised, which negatively affected perceived value.