Holiday Inn Toronto Airport East by IHG vs Similar Hotels

Some guests enjoyed clean and comfortable rooms, but others mentioned issues such as cigarette smells and construction.

Mixed reviews on room conditions; some complaints about noise and outdated rooms.

Rooms are spacious, comfortable, and well-maintained, described positively in multiple reviews.

Rooms were noted to be outdated with stains, but some also mentioned comfort.

General sentiment mentions cleanliness but had some negative feedback regarding the construction.

Reviews indicate the room could have been cleaner and issues with dust and maintenance noted.

Some reviews mentioned that the rooms were clean; however, there were also complaints about uncleanliness in areas such as the hallway.

There were strong complaints about cigarette smoke in the room, which affected the cleanliness perception.

Proximity to the airport is a plus, but it's located in an industrial area.

Close to the airport, convenient for travelers.

The hotel is conveniently located near the airport, though it is a bit far from the city center.

Conveniently located with good access to the airport and shuttle service.

The staff was described as warm, helpful, and friendly across several reviews.

Positive mentions of staff friendliness, but issues with check-in and maintenance.

While most staff were described as friendly and accommodating, there were notable complaints about unhelpful customer service.

Staff was described as friendly and helpful, with many positive remarks on customer service.

Good feedback on breakfast options with the restaurant being mentioned favorably.

Complaints about breakfast charges despite it being included in the stay.

The restaurant and breakfast offerings received very positive feedback from guests.

Breakfast options were limited and had some complaints about small portion sizes.

Positive mentions of the shuttle service and breakfast options, despite ongoing renovations.

Amenities satisfactory but lacked expected bathroom kits.

Amenities like the gym's water filter were noted to be subpar. Some items were missing or not replenished.

Amenities like the pool and gym received positive feedback.

Satisfactory pricing mentioned, but some complaints about the experience due to the construction.

Generally considered reasonable for the overall experience despite some negative feedback.

The value is somewhat diminished by high costs for additional services like TV usage.

Mixed reviews regarding meal prices, making value perception less favorable.