Holiday Inn Express Exeter East by IHG vs Similar Hotels

Rooms are generally comfortable and as advertised, but there are several complaints: damp smell in one room, small rooms for three, uncomfortable pillows/mattresses, loose toilet seat and dated decor in places.

Rooms were described as clean, modern, and of good size, with some comfort issues noted.

Some issues reported with room sizes and maintenance.

Size of room appreciated and large spacious room with excellent bathroom.

Multiple guests praised cleanliness ("cleanliness excellent", "immaculate", "clean and comfortable"); occasional notes about carpet needing cleaning in dog rooms.

Some cleanliness issues reported, including hair and blood stains.

Reported issues with room not being cleaned during the stay.

Room spotlessly clean, but mentioned smell in the bathroom.

Many reviewers found the location convenient for travel/airport/motorway and as a stopover to Cornwall; generally praised.

Conveniently located near amenities and accessible parking.

Perfect location for the needs of many guests.

Great location, very close to the M5 and event spots.

Staff repeatedly described as friendly and welcoming with good customer service and attentive breakfast/desk staff, with only a few isolated service hiccups.

Staff were friendly and welcoming throughout multiple reviews.

Staff were generally friendly and helpful, with specific commendations.

Bar staff were rude and unwelcoming, impacting our experience.

Breakfast and buffet repeatedly praised (good variety, gluten-free options); occasional criticisms such as limited choice late in service and a poor gluten-free pizza.

Breakfast and restaurant food had mixed reviews, with some critiques on quality.

Breakfast options received positive feedback from guests.

Fantastic restaurant with brilliant breakfast options.

Air conditioning and breakfast facilities noted positively; negatives include paid/tight parking, no gym, some non-working USB ports and limited parking space.

General amenities were well-received, although some convenience issues around food options were mentioned.

Standard amenities available, but some complaints regarding the facilities.

Standard quality for this hotel tier.

Mixed perceptions: several guests felt it was expensive for what was offered (and compared unfavourably to nearby chain), while others called it affordable — parking charges lowered perceived value.

Some comments indicated that food and drink prices were viewed as overpriced.

Generally viewed as good value for the location and services offered.

Great value for money, food quality was excellent.