President - IHCL SeleQtions vs Similar Hotels

Well-equipped room with comfortable bed and good amenities.

Rooms described as spacious, beautifully decorated with great beds and sea views; a few guests expected slightly larger rooms for the price.

Rooms were well-prepared and comfortable as per multiple reviews.

Rooms (palace/colonial style) and beds are described as comfortable, stylish and well maintained; several guests specifically highlighted room quality.

Nice clean room overall, but a blocked shower drain caused flooding.

Generally praised for good cleanliness in multiple reviews, though a few comments mention inconsistent room cleaning and requests for better attention.

Some guests reported dirty rooms and cleanliness issues.

Multiple guests praise very clean rooms and good housekeeping; one comment noted high overall cleanliness in Arabic reviews.

Great location with easy access to public transport.

Frequently highlighted as an excellent location (near Marine Drive) and very convenient for exploring Mumbai.

The location is frequently praised for its convenience.

Location is frequently praised as excellent, historic and convenient; a single mention listed location as a con but majority sentiment is strongly positive.

Staff were friendly and attentive, but reception staff could improve.

Staff repeatedly described as helpful, polite and responsive (reception, special requests, warm hospitality); some isolated service lapses noted (baggage handling, housekeeping follow-up).

Most reviews highlight warm and helpful staff with a few exceptions.

Service is mixed: many reviews call staff courteous, helpful and attentive, but repeated complaints about inconsistent service, check-in delays and poor breakfast service lower this score.

Superb breakfast variety and quality.

Breakfast and some dining received strong praise (buffet, dosa), yet there are notable complaints about Frangipani restaurant service and inconsistent in-room dining/coffee quality.

Breakfast was highlighted positively, but service inconsistencies reported.

Food quality is generally described positively, but breakfast service is repeatedly criticized as busy, inconsistent and disappointing at times.

Good amenities including gym and breakfast, but lagging in pool access.

Good amenities mentioned (pool, multiple breakfast periods, on-site coffee and restaurants); pool and some facilities praised but weather limited pool use for some.

The hotel offers excellent amenities and services.

Amenities inside rooms are noted as complete and helpful (free airport drop, extra bed provided), though a missing bidet in lobby bathrooms and crowded lobby were mentioned.

Excellent value for the comfort and service received.

Perceived as a high-quality property overall but a few guests felt rooms or F&B were slightly overpriced relative to size or service in specific outlets.

Value perceived as high, despite a few complaints about service.

Many guests stated the stay was worth the price and praised the overall experience; one review noted that for the price there may be more modern alternatives.