Spencer Hotel & Conference Centre

Grounds are beautiful and close to University Hospital

Nothing

Beautiful grounds

Heating cooling system wasn’t working

干净整洁，服务态度好

一些小细节

Fantastic breakfast

Nothing

The grounds are beautiful, the room was definitely dated. The bathroom was lovely and well stocked. The majority of the staff were very nice

From the photos it makes it seem you will stay in that beautiful manor style building. Instead your rooms are down a hill and around the back. The room was dated and old, the carpet even rolling up in areas. We had a beautiful view of the garbage bins. We chose this hotel because of the photos and the amazing deal we received through Booking. The check in staff obviously knew that and either assigned us the crappiest room because of it, or just treated us differently due to the amount we paid. We go to London twice a year for doctors appointments, and probably wouldn't book this again

Quiet, clean, friendly staff.

Beds, shower and room temperatures were great. Hallways were quiet

Breakfast not included for the price and too expensive. Coffee in room and lobby was not good

The staff were very friendly at registration.They were very helpful of our enquires about dinner and breakfast.The room we had was very comfortable and very clean.Our checkout the next morning was fast.We would stay here again when we are in London.

Everything was great.

Room was cool, bed was comfortable.

Tear in the carpet in the room, giant desk took up most of the room. Door to the bathroom stuck and made a loud noise when opening and shutting it. Desk staff did not offer tour, describe amenities or volunteer any additional information. As a tourist I would rather have booked a motel and got the same service and room for half the price.

La zona tranquilla e la grandezza degli spazi, doppio queen bed, camera elegante, buon ristorante

La colazione potrebbe avere qualche dolce in più per noi europei

Facility was perfect for our stay, close to hospital

My $100 security deposit not refunded as yet, while checking out they could not refund as stated when checking in Saturday, they said that this issue has occurred several times with guests ! ? Unclear why it hasn't been resolved ? Return visit unsure !

We had à la cart breakfast which we preferred over a buffet. We were glad there was an option other than buffet. The bed was comfortable and it was generally quiet. Guests aren’t always considerate of others when returning to their rooms late with loud voices and slamming doors, but that’s not the hotels’ fault. Although signs posted at desk and in elevators and around may make people more aware may help with that. Just a thought.

All was good! Thank you! I’ll be back!

It was lovely on the outside, clean and the beds comfortable.

We had 3 rooms and all were musty (better when you opened the windows), bathrooms were small with an award tube/shower combo and the toilet was low behind the door and the inside was more commercial and outdated.

Everything, awesome place to stay

Colazione

La cama muy cómoda, las almohadas super agradables. El personal muy amable. Buen desayuno. La zona muy bonita.

La habitación era pequeña para dos camas. Yo pondria solo uno.

Café da manhã muito caro.

Nice location Helpful staff. Interesting place.

Gostei de forma geral

Cobraram um valor de 13 CAD no meu cartão de crédito e este valor ficou inexplicado até o momento

I loved the setting. Peaceful, relaxing and beautiful.

The rooms need updating, new carpets and paint.

Clean and welcoming

Wonderful location.

Nothing.

The openness on the grounds. The style of the property gives you an old style feel. Come for 5 years in a row now and will not pick anything better

Everything was great. Always great every year

Very nice facility - very quiet

Location was good for us. Staff very accommodating.

We needed a microwave and a freezer. The room had neither.

The stuff was amazing nice food Ill travel a lot this hotel for second time here amazing 👏

Nothing to don't like

Simple accommodation, good value for the price

Bathroom fans can’t be turned off so the room was humming all night long

The facility is beautiful and so well maintained.The location worked so well for me. Avoided going into the busy downtown.

Breakfast was good and the surroundings /gardens were beautiful

Size of room was small and the overall comfort of the room and toilet

Close to family in NW London

The property was nice outside was pretty. It was quiet and relatively close to amenities. Parking is free!

The website says it includes breakfast however when you get there it is not in fact included.

Location

Room was just ok and felt like a basement

The place is gorgeous and well worth the price!

Not really walking distance to anything.

It is beautiful and pristine. Far better than staying at a noisy hotel downtown

No concerns here!

Nice and quiet

No free breakfast

grounds are beautiful and quiet, ample parking. Rooms are comfortable, Gym is exceptional.

Rooms are comfortable and bed is good. Lots of free parking. Liked the coffee in the room.

First room in the old building had problems with the AC so we were moved to the new building which was much better. Amenities are basic but sufficient. No robes or slippers. Towels a bit small but it is ok for a 1 day stay.

Everything

Room a little to cool for our liking - would not heat up

Great location quiet

I had oatmeal a couple times for breakfast, great!

I was surprised that I had two flights of stairs to go up and down (didn't expect that and it followed on a hospital stay)... the maid kept giving me decaf coffee, really didn't like that!

So quiet. And the staff were really helpful and well trained. Excellent service

A little dated but clean and more than adequate

Breakfast was great

Everything was wonderful nice place customer service is wonderful

Nothing was wrong with the place everything was wonderful

I enjoyed the location of this hotel. It is close enough to the city but in a somewhat secluded location

If there is any room for improvement, maybe offering clients a bottle or 2 of water and snack like crackers, belvita, or clif bar like food as a thank you for being a valued customer.

The gardens and grounds are beautiful. On the night of our second stay the hotel kindly upgraded our rooms to a second floor view of the grounds. We were accommodated uncommonly kindly in that we had a very early check-in request because one of our party was having surgery at a nearby hospital (excellent location!). We are very grateful to the managerial and day staff who were understanding in that regard.

Someone had been smoking on the first night and the vapours came through the vents to our room. Overnight staff did not seem to have taken the concern seriously.

Comfortable, quiet room in the conference wing. Great location close to UWO and Masonville Mall. Friendly, helpful staff.

Everyone was lovely and welcoming. The entire place was spotless and the building is so cute and interesting

The bed wasn't the most comfy and the room was a little small but overall not bad

We were disappointed that the only chair in the room was a desk chair. A soft chair or small sofa type chair would have met our expectations. I also found it difficult to actually speak to someone when I was booking, so I had to book through a third party. Not my favorite way to make arrangements.

Beautiful property. Staff were helpful. Room had everything we needed but not much charm.

Hard to find one’s way around the place.

It was beautiful! So nice staying somewhere not like a standard, prison like hotel.

The restaurant wasn't the best experience

It was very convenient to University hospital where we were going the next day. It is a very large property as it used to be a university. I think they did a good job converting it into hotel rooms

Nothing

Very big facility

-We were able to use a large sitting area to gather with a large group without disturbing other guests -Have the restaurant on site was great and they setup a beautiful table for our large group and we were able to chat without bothering other guests -Appreciated having the free parking

nothing at this point

Cool location, you can do a lot of walking just inside the building

All good

Nice location

Nothing really

Quiet hotel, clean, good friendly staff

Pillows hard

I did not eat breakfast there .they say not included But when i book it at booking .com is included

Convenience. Quiet and always clean

Walking so far to our room - seniors!! TV control didn't work. The shower floor was extremely slippery - used a towel to stand on. Shower taps are hard to reach. Also noticed that the backing on the drapes was worn off. Just not a good look for a rather stylish hotel. Of course that has no effect on a stay at the hotel.

Beautiful grounds meals are great. Staff is amazing rooms are

Everything is perfect

Great location, very quiet, beautiful large room

friendly staff, good location, good price through third party booking

long walk to and from my room with heavy bags, There was no entrance/exit to the back parking lot from the location of my room, I had to go through the check-in entrance every time.

The hotel was clean on outside and salted as we did this visit in the winter.

If there anything about this property it would that I couldn’t get movie channels on time. Side note, lots of sports channels which made it a lot better.

The lady at the front desk during check in on Saturday evening at 5 was very pleasant and helpful. Location and value are amazing.

TV remote was awful.

The property grounds were impressive.

The building our room was very big and not well signed for us to find our actual room. It was a long walk from the entrance to our room. Our room was disappointing. No bigger than a college dorm room. Bathroom was not much better. For the money we spent it was totally overpriced.

The photos are from just outside our room

Quiet, clean, comfy beds.

The property is spectacular in its structure and grounds. We also liked that it was historical.

Our room felt like we were in a long term care facility. It was in desperate need of a refresh. Also quite dark. I don't know how to describe the bathroom except to say that I did not want to go in there. The shower, again, like a long term care facility.

Perfect location.

The elevator was down when we were there and we were on the 4th floor. They did get it fixed within the next day though.

Good location close to university, very quiet hotel, good heating and parking is easy. Excellent bathroom

Room was very dry and bed was just ok comfort wise but all very clean.

Great area

Property is beautiful

Service at restaurant was slow

Room was small but comfortable. Bed was great. Good value for the money. Great for the budget conscious person.

Clean and friendly staff

Nothing