Holiday Inn Express Gloucester - South by IHG vs Similar Hotels

Mixed feedback: some rooms described as spacious and comfortable, but multiple complaints about hard or uncomfortable beds, pull-out beds, and rooms being very hot (no air con).

Mention of small room size affecting comfort for larger guests.

The rooms were described as somewhat outdated and in need of maintenance.

Room quality noted as comfortable, but some experienced issues with temperature and noise.

Consistently praised in many reviews as very clean and tidy; several guests explicitly noted clean rooms and good housekeeping.

A couple of mentions of issues with mattress comfort, standard quality for this hotel tier.

The reviews indicated that cleanliness could be improved, particularly in the bathrooms.

Mixed reviews about cleanliness, with significant complaints about filth and poor standards.

Location repeatedly highlighted as convenient, close to shops/Quays and easy for travel (off M5, good parking) — a clear strength in guest comments.

General sentiments indicate a lovely setting and a great atmosphere.

The location was frequently praised as being perfect and central.

Positive feedback on location, easy access to amenities.

Staff repeatedly described as friendly, helpful and accommodating (named staff mentioned); a few booking/communication issues noted but overall service sentiment is positive.

Consistent mentions of friendly and helpful staff throughout all reviews.

Staff were described as friendly and helpful, although there were communication issues.

Generally clear instructions and prompt assistance for issues like door code.

Breakfast is included and often appreciated, but recurring complaints about food temperature, limited variety and inconsistent quality (overcooked bacon, poor eggs, weak coffee).

Frequent praise for high-quality food and beverage experiences.

Food was noted as tasty and reasonably priced.

Criticism on the breakfast quality and variety.

Basic amenities (parking, fans) appreciated, but lack of air conditioning, occasional maintenance issues (toilet lever, shower drain) and understaffing/adjacent pub closure were noted.

Positive comments on facilities like heated towel rail and food service.

Amenities are decent with breakfast options, though service expectations were not met.

Amenities received mixed reviews; basic offerings with complaints about cleanliness.

Frequently reported as good value/cheap with included breakfast in many cases; several guests explicitly praised value for the price.

Reviews highlight excellent deals and good experiences for the price.

Generally considered good value considering the location and character of the hotel.

Noted as good value for money considering the location and cleanliness.