Holiday Inn Express St Augustine near Dtwn - Historic by IHG vs Similar Hotels

Rooms are generally noted as modern but noise concerns were raised.

Some rooms had uncomfortable beds and issues with water pressure.

Rooms were referred to as clean but some showed signs of aging.

Rooms were described as comfortable, but issues with cleanliness affected perception.

Some reviews mentioned cleanliness but noted the need for updates.

Some rooms had issues like bad smells, but generally clean.

Several mentions of cleanliness, but issues with poor room maintenance were noted.

Multiple mentions of unclean rooms and issues with bathroom cleanliness.

Many reviews praised the great location, convenient to attractions.

Excellent location close to attractions, very convenient.

Location was frequently praised and described as great.

Many reviewers noted the convenient location near attractions.

Overall positive remarks on staff friendliness despite some efficiency concerns.

Staff interactions were overwhelmingly positive and welcoming.

Generally attentive staff, but long wait times during check-in and check-out were problematic.

Most reviews praised the customer service and staff attentiveness.

Breakfast variety was mentioned but quality issues noted.

Mixed feelings about quality and service in the restaurant.

Limited breakfast options and scheduling complaints were noted.

Positive comments on restaurant offerings, though not heavily addressed.

Amenities were described as good, although some were not operational.

Standard quality for this hotel tier, some amenities were lacking.

Amenities were primarily à la carte, which was regarded as a downside.

A mix of positive remarks about amenities but several complaints about the pool and hot tub.

Prices are reasonable for the location, though some felt extras were excessive.

Additional fees for amenities that were not used were unappreciated.

Overpriced during the season, with parking and hidden fees affecting value perception.

Complaints about pricing not matching the quality of the experience.