Hilton Edinburgh Carlton

Had a very pleasant stay at the Hilton Carlton. The location is fantastic—right in the center of the city and just steps off the Royal Mile, making it extremely convenient for exploring. The hotel itself is nice, and the standout feature was definitely the staff, who were all wonderfully kind, professional, and welcoming. The food was okay overall.

​However, there are a couple of things that could be better. The commercial rates felt a bit high for the overall package, and the gym is very limited. It lacks enough equipment and really needs additional weights and machines. ​Overall, it's a good hotel thanks to the prime location and great service, but upgrading the gym facilities and reviewing pricing would make it much better.

The location

Had to change from deluxe room due to no air con working. Got a very grotty room with poo in toilet and TV not working. Just a complete waste of money.

ممتاز

ممتاز

La posizione e l'arredamento

C'erano i lavori sulla facciata

Ubicación. Atención. . Limpieza

Nos dieron una habitación para personas con movilidad limitada. Muy incómodo el baño para nosotros.

I FOUND THE LADIE ON RECEPTIOM WAS VERY ARKWARD AND NOT HELPFUL AT ALL

Location was great. Hotel was clean.

One of the lifts was out so in order to get to my room, I had to take an elevator down to -2, walk down a long corridor with multiple turns, walk up a flight of stairs to get to -01, then enter a couple of hallways to get to the room. Every single time I left and returned to the room.

Location

No one answered my calls from room every day The treadmill in gym didn’t work/ out of service construction work around the building it’s look old and no one working in it My room must view to the town but there are no views because construction

Posizione e spaziosità

Pulizia terribile

They didn’t refund the full deposit

Very clean, comfortable beds, nice amenities, great breakfast, location was great

Very expensive and I understand its location during the Fringe Festival probably increased the price. We had 3 in a room, and this hotel was the only one with a vacancy for the 2 nights we needed. Normally we would never, ever pay prices this high, but we were left with no other choice. I love pretending I always stay at a Hilton, but I'm really a budget inn lady.

الموقع

النظافه وتعامل الرسبشن ولم يتم ارجاع لي التأمين

Overall Property was good; great location, good breakfast, close to most of the attractions, great staff

Very challenging to navigate through the hotel, elevator took time to arrive. Hotel cleaning staff often use the guest elevator thus resulting in high wait time.

Daniel (I believe he is one of the management staff) is absolutely lovely and helped me resolve an issue by moving me to another room. The room he moved us to was lovely (large space, modern, nice window with natural light) and I want to thank him for going out of his way to make our stay comfortable.

When we arrived, there was nowhere to pull up and no one to assist with the bags. The lady that checked me in was incredibly rude and dismissive (awful awful first impression), and asked another reception staff member to help with our bags and he said to her that it wasn’t his job. My husband had to leave the car on the street illegally parked and bring the bags in (we have 5 bags of luggage) which we then had to lug to the room ourselves. This hotel has no amenities and the ones it has are very low quality. The beds are uncomfortable, the shower leaks, there are no robes or vanity kits, maintenance staff are very tight with water and toilet paper. It just feels like an incredibly budget hotel which for the price is disappointing. I hope to never stay at a Hilton hotel again. If it weren’t for Daniel’s excellent customer service I would have left.

Staff are super friendly and helpful. Excellent stay. Hotel is perfectly located for easy walking between the Royal Mile, Waverley station and bus stops.

Beliggenheden

het personeel is uitermate vriendelijk en de services is goed. De locatie is heel centraal.

De kamer. 4 persoons kamer, 2 glazen. Kleine bedden, dunne dekbedden, geen extra dekens aanwezig. Lamp en make up spiegel kapot. Niets in de minibar (stond ook uit).

Very nice and helpful staff. Special thanks to Sahar at the front desk for her help and understanding of the problems we had. The entire reception staff deserves praise.

nothing

Central location.

Very overpriced for what you get. Basic room, although king deluxe room. Didn’t feel deluxe at all, felt standard.

Europäischer Frühstücksspeck! Bett super zum schlafen

Föhn hat gefehlt, aber auf Nachfrage hätten wir bestimmt einen bekommen

Location and staff are excellent

Great to have Scottish staff. Perfect location.

Gym was a bit sparse 0

Petit déjeuner de qualité

Service lent et manque d’adaptation

We arrived at 22:00 to be told the restaurant had just closed and that room service would not begin taking orders until 23:00 — a full hour in which your guests have no way of eating anything at all. We ordered four sandwiches at 23:00. They were delivered at 00:10: seventy minutes for four pre-packed sandwiches that needed only to be taken out of their packaging and put on a plate. On 22 August we left our suitcases and rucksacks with your luggage store. One rucksack contained two laptops, a reMarkable tablet, chargers, glasses, books, and a carton of the solution my wife requires as part of her treatment. The carton was unopened and factory-sealed when the bag was handed to your staff — it was not leaking and could not have leaked. The day of the arrival, when we collected the bag, the carton had been burst, consistent with heavy items being stacked on top of the rucksack or with the bag being dropped, and its entire contents had emptied inside, soaking everything in it. My work laptop no longer powers on. It is a company machine, and the damage to it is being handled separately by my employer, who will be in contact with the hotel directly. I raise it here because of what it says about how our property was treated, not because I am claiming for it.

The safety and security

Everything was good

This was so close to the city center and all the amenities the city has to offer. It was just around the corner from our tour company as a bonus! Great facilities, the buffet breakfast was the best we had in Scotland.

The hotel is challenging to find as the city is on 2 levels. I wish they had some instructions for this after booking.

It was a perfect distance from tourist attractions

I was expecting a castle view but i got construction view

It was hot, aircon didn’t work in the entire hotel. The personel was rude and couldn’t manage the situation.

The convenient location next to Waverley Station, near the Royal Miles and lots of restaurants coffee shops surrounding the place.

It was under renovations, we were not notified for the same, had to replace the room due to water leak from the ceiling, one of the elevators got stuck in the middle of the floors. Scaffolding surrounding the building and blocking all windows. Even the room the we switched to had a leaking shower nozzel. Although the room had an AC but it seems that it wasn't functioning as it should.

Location

The room is smell of mold. The room is reek of mold, my daughter and wife were coughing all night due to mold exposure.

posizione centrale

pulizia, manutenzione, assistenza del concierge ai clienti

The room was clean. Breakfast was excellent and The gentleman named David remembered my name and was so friendly and welcoming. The staff in general were all very friendly. The location is as good as it gets.

The mattress was too hard for me. I had to use the duvet as a mattress topper and use the other half to cover myself. That was only partly successful and I finally got some sleep by using the pillows to prop myself up in a sitting position.

Habitaciones muy amplias

المكان

الأثاث قديم و السرير غير مريح

لا شي

مافيه مكيف ويعطوني مروحه المكيف خربان والخدمه سيئه كل شي ذاتي

الموقع على الشارع الرئيسي مباشرة وكل شي قريب المطاعم الحلال والمقاهي

مواقف السيارات بعيدة عن الفندق وليست مجانيه

What’s bunch of scammers. We used our Hilton points to book a few nights with no cost to us. The confirmation showed no costs at all No fees referenced. We went to check out and they said we had no charges. great. We then get email where they charged us a bunch of money for e visír levy. This is a new fee of 5% for paid stays. Notice I said paid. I email the hotel and they state that since they have to pay Hilton for the stay thy have to charge us the visit levy. What? So they make up an amount for the room, then charged us 5%. We didn’t agree to that. No where in my confirmation is there an amount listed for room. It’s a free stays. Their answer ugh 5 when Iked to have this credited is bacially someone has to pay and take it up with the Edinburgh counsel!! I email them and said you can’t just make up an amount and hit us WITH 5% of said amount. I tried to resolve with hotel but their response was crazy. as far as the stay; 1 Elevator broken. Horrible wait. THe coffee station had sour milk and smelled horrible. Had to get staff to come remove it from room. You could tell it had been that way for awhile. IF you have mobility issues watch out. I am a cancer patient and we were put on first floor. Many stairs to get to our room. I had picked a room online but on check in they said it didn’t matter. so r had to struggle to get to and from room, especially with luggage. I would not recommend a stay here

I had a wonderful stay at this hotel. The room was huge, very clean, and smelled fresh throughout my stay. The location is excellent, right in the heart of London and within walking distance of major attractions making it very convenient for sightseeing and transportation. What truly made the experience exceptional was the staff. Everyone was friendly, professional, and provided excellent service from check-in to check-out. I highly recommend this hotel and would happily stay here again on my next visit to Edinbrugh ⭐⭐⭐⭐⭐ . Special Thank you to lovely Awa

nothing

Location

Slow service Cleaning not so good

Localização, tamanho do quarto, café da manhã

O quarto fica muito distante da recepção, vc precisa andar por um labirinto de corredores, elevador para subir, outro para descer, escadas… uma peregrinação para conseguir acessar o quarto. Quarto este que dá vista para andaimes. A cama é super pequena, mal cabe um Adulto e uma criança. As portas do quarto e do banheiro não estavam abrindo direito. Só tinha um elevador funcionando, no martírio para pegar dois elevadores até a recepção, vc pode imaginar quanto tempo esperávamos. O box do banheiro cobre meia parede, inundava todo o restante. Fui cobrada duas vezes pela hospedagem. Paguei na reserva, no check in me cobraram novamente. Até eu conseguir um funcionário competente que corrigisse o erro… Pedi um Edredon extra, fui informada de que não tinha. Não entendi , como um hotel 4 estrelas não tem um edredon extra. Chegando ao quarto entendi. Ar condicionado não estava funcionando. Paguei mais de 250 libras na diária por um hotel com ar condicionado e não fui atendida. Passei as piores noites na minha viagem. Funcionários despreparados. Pedi 3x para ter o reparo, pedi para mudar de quarto e nada foi resolvido. Foram ao meu quarto e disseram que haviam feito o reparo, depois me enganaram dizendo que eu nao poderiam mudar o quarto pq estava tarde. Meu filho reclamando de cansaço, um Calor… um caos total. Nem animal é tratado desta forma. Uma funcionária ( Awa) sugeriu que eu mudasse de hotel às 22:00. Até que uma funcionária( Katie) se sensibilizou com a situação, o hotel que não tinha quarto vago passou a ter e pudemos trocar de quarto. Acabei de vir do Hilton de Londres, já estou acostumada com a rede. Mas igual a este…. Sugiro vocês fazerem um estágio em uma das outras unidades. Sugiro a vocês que estão pensando em vir para ca que leiam as avaliações, pois fui ver depois e percebi que o que reclamam as mesmas coisas ha meses não foi solucionado.

The room was nice and clean. The hotel is also in an amazing location for tourists. I really loved that part the most. The rooms were quiet too.

The property is under external renovation or being cleaned and had scaffolding up. It wasn’t a huge deal but it made the room dark. The front desk staff was rude. Honestly some of the rudest hotel staff during our whole two week trip. The elevators are slow and small as to be expected. Just work in some waiting for the elevator time to your day or take the stairs.

Great location Not noisy Comfortable bed Mini fridge and coffee No water refill, but if you ask they will give you free water that was nice

Front desk staff wasn’t super friendly Breakfast was disappointing for the cost. We pre payed for entire stay and wished we had not after we ate once. It’s decent but not for the price Elevator takes forever

الموقع

التاخر في تنظيف الغرف

Location was superb. Receptionist was friendly. We had no problem. Most of the time we were out.

Just carpet

L'accueil, l'accessibilité, le confort, le petit déjeuner étaient vraiment très bien. Le restaurant de l hôtel était très bon.

Je n'en trouve pas.

Camera quadrupla, due letti queen size molto comodi. I lavori esterni non hanno influito per niente ne' sul rumore ne' sull'accesso alla struttura. Colazione internazionale abbondante e ottima. Staff molto gentile. Presente bar/ristorante in struttura molto bello. ottima insonorizzazione.

Thanks to the Front Desk “Dream Team” Anya & Clionadh for the excellent service during our time in Edinburgh! They provided directions , reservations, recommendations and more and made us feel right at home during our five day stay. Can we steal you away to work in ColumbUS! Thank you so much. Linda & Will Logan

الموظفه lene

المصعد

Fantastic stay at Hilton Edinburgh Carlton! The staff were incredibly friendly and welcoming, the hotel was spotless, and the location is perfect for exploring Edinburgh. Comfortable rooms, great service, and everything you need within walking distance.

Location

We stayed at this hotel as a group of three and paid €730 for just one night. For that price, we expected an exceptional experience, but unfortunately, it was very disappointing. The hotel is located next to the railway station and is housed in a beautiful historic building. However, in July 2026 the entire building was covered in scaffolding due to renovation work. This completely blocked the beautiful view of the hill, so there was nothing to enjoy from the window. To make matters worse, the windows in our room could not be opened. For such an expensive hotel, we were shocked that there were no bathrobes in the room. We had to call the reception and ask for them to be brought to us. At this price level, basic amenities like this should already be provided. To make matters worse, our friends, who had already paid for their room in advance, were told at check-in that their room had not been paid for. They had to spend time proving that the payment had already been made before the issue was finally resolved. It was an unnecessary and unpleasant experience that should never happen at a hotel of this standard. The breakfast looked like it offered a good variety of food, but almost everything we tried was disappointing and lacked flavor. The staff in the restaurant were unfriendly and did not make us feel welcome. Overall, we were very disappointed with our stay. In our opinion, this hotel is simply not worth the price. For such an expensive hotel, the service should be outstanding, but that was far from our experience. There are certainly better places to stay for much less money.

La ubicación estaba muy bien

Es un hotel de renombre y costoso como para que no tenga aire acondicionado. Lo tenía pero no funcionaba, te ponen unos ventiladores que solo reparten mas calor.

Camera ampia e accogliente, letto largo comodissimo e posizione perfetta per visitare la città a piedi, vicinissimo anche alla stazione.

C’erano delle impalcature per ristrutturazione davanti alla finestra

David was a great host - so welcoming and helpful!

Great location

Given 2 rooms on opposite sides of the hotel even though booked well in advance

Great location and great staff

Elevators out of action

Journey Start: LAX to Edinburgh via KLM. Check-in was great and quick.The Positives: Room Space: The Junior Suite was spacious enough for three guests.Breakfast: Great self-serve selection, backed by highly attentive staff. The Bar: Staff members are very friendly and highly knowledgeable.Location: Absolutely perfect for accessing both Old Town and New Town. The Truthful Downsides: DO NOT TAKE ROOM 130: It is located directly above the front desk and faces major street traffic. Undisclosed Construction: The hotel failed to provide a construction advisory. We were placed in a room facing relentless 11:00 AM to 3:00 AM street projects. Due to the extreme street noise, we barely slept. Always insist on a room away from the street. Club Level is a Waste (2/10): Compared to any other hotel club level we have ever used, this one delivers about 10% of what a proper club experience should be. Avoid paying extra for it. Poor Management Communication: The front desk team lacks basic internal knowledge about what is actually happening inside the hotel. Room Service Fail: The attached photo speaks for itself regarding the poor quality of the room service experience. Verdict:This hotel is simply not worth the premium price tag. While it has its ups, the downs are far too low. If you want the exact same proximity, the Radisson across the street is likely a much better choice. Very disappointed. To Management: Please save your generic "we are sorry" response paragraph. We already spoke with several managers during our stay and none of you could—or would—do anything to resolve these issues. Not hospitable or guest-friendly at all.

Die Lage ist sehr gut alles ist zu Fuss erreichbar

Auf unserem Stockwerk in den Zimmern ging die Klimaanlage nicht wir hatten Ventilatoren im Zimmer drei Stück an der Zahl. Zimmer war sehr schmutzig. Wir hatten Executive Lounge gebucht ist das Geld nicht wert. Auch wurden wir beim Check in nicht darauf hingewiesen das die Klima oder auch Lüftung nicht geht. Das Hotel ist ja nicht billig aber ist keine drei Sterne wert. Ich bin sehr enttäuscht Schade.

Localização e nível de hospitalidade

O cheiro de suor do quarto principalmente do travesseiro infelizmente não estava agradável.

Location. Breakfast.

Hotel very old. Long narrow corridors.

Only the location

As a regular Hilton guest who has stayed at Hilton properties across the world, Hilton has always been my first choice, and I have consistently been a satisfied customer. Unfortunately, my recent stay at Hilton Edinburgh Carlton was a very disappointing experience. While I truly appreciate the professionalism and kindness of your staff, the condition of the hotel fell far below the standards I expect from a Hilton property. We booked two suites for our family (5 adults and 3 children) and informed the hotel in advance that we would require two extra beds in each suite. However, throughout our stay, only one extra bed was available. More concerning was that the bed was extremely old, uncomfortable, and in poor condition, with damaged springs making it impossible to sleep comfortably. If only one bed was available, it should at least have met Hilton’s quality standards. I have attached a photo for reference. In addition, the master bed mattress was worn out, noisy, and equally uncomfortable. The suite carpets and overall room condition also appeared old and deteriorated, far from what one would expect from a Hilton suite. Photos are attached. Lastly, after midnight, the air conditioning stopped working. As the windows were locked and could not be opened, the room became unbearably hot, making it impossible to get a good night’s sleep. I have attached photos/videos for reference. As a loyal Hilton guest, I felt it was important to bring these issues to your attention. This experience has left me extremely disappointed, and unless these standards improve, I will seriously reconsider staying at or recommending Hilton Edinburgh Carlton in the future. I hope you will take this feedback seriously and look into these concerns.

قربه من اهم المرافق السياحية

عمال النظافة لم يضعوا زجاجات المياه والقهوة المعتادة إلا بعد الاتصال مع الاستقبال

Wanted to let people know that this was a wonderful hotel to stay at. Excellent location, excellent restaurant, customer service on point and most importantly, it has air conditioning, refrigerator and ample space in the room to put your luggage. I would definitely go back to this hotel. In July 2026, they are still remodeling it so no nice views from your hotel window but who cares about that when they provide so much more than a view. I rather have everything I just mentioned than a view! Also, we didn't hear a thing. They are remodeling but the noise starts around 9-10am when we were long gone from our room.

Somente a localização, o resto não compensa, é um Hotel caro, sem café da manhã, funcionários mau educados, quarto pequeno, o hotel parece um labirinto la dentro.

O quarto era pequeno e longe do elevador, tinha um barulho constante de motor de ar condicionado vindo dos fundos do hotel 24 horas por dia, os funcionários não ajudaram com as malas, o andar tinha escadas até chegar no quarto, funcionários da recepção pouco receptivos e pouco educados.

Zentrale Lage

Sauber, anonym

مكانه قريب كلشي فعلًا استمتعت

اللفت بس عدد 2 واللي ينزل للفطور لفن واحد ويكون زحمه قي الطلعه والنزله

Stayed here a few times before and it’s always been decent. However, this time not so good. The check in guy was rude and was cheeky toward me. We called ahead to request a later check out and was told no issue just let the, know. He dismissed us off hand. I went back later and got someone else who sorted it. The room was ok. It there was zero view. Just scaffolding and boarding. No Bacardi I. The bar. The bar lady didnt even seem to know what it was. Doubtful if we will use this hotel again. As a long time Hilton honours member I was very disappointed.

النظافة وقربة من الاماكن السياحية كما أعجبني تعامل الطاقم العاملين في الفندق كما أعجبني قربه من محطة القطار ومحطة الباصات

From arrival, which was approx 30 min early, we were told our room was ready and were allowed a slightly early check in, this has not been permitted n other hotels, the check in itself was pretty straight forward and details about the hotel, breakfast times etc were discussed. The room itself was pretty spacious, with the facilities meeting a high standard. We were only in the room a few hours, where we met one of the housekeeping staff who asked if all was to our liking. Breakfast itself had no faults, the guys on overseeing breakfast were pretty efficient and the whole operation seemed a well oiled machine. On checking out, the staff at the desk seemed like they genuinely cared that the stay was enjoyable and that we had everything we needed. Its proximity to both the train station and the Royal Mile make it ideal for a base to explore the city centre.

The view from our room was from the rear of the hotel, it was obstructed by scaffolding, I understand that this will be temporary, this was really the only negative from the stay.

Good location

Not clean hair all in the shower

Location of the property is very nice

Apart from the location , nothing is good

Lovely breakfast, good rooms. Had air con. Superb location. Would love to stay again.

We were not informed about scaffolding outside the room, but the staff were very helpful in making up for the lack of view. Do not bring a car to this hotel - better to use public transport as there is no parking at the hotel.

اعجبني الموقع جنب الرويال ميل والغرفة مساحتها ممتازة ويوجد فيها الاشياء المطلوبة بكل غرفة فندقية.

اصناف الاكل لك عليها.. بس الوضع بشكل عام ممتاز

Thank you for being a wonderful host! Check-in was extremely easy, the instructions were clear, and everything went smoothly. I had a great stay. Highly recommended!

Nothing.

Food was alright view was nice but one window was like 12 feet high. So ye. Comfy

Old t.v far away room oh ye the fact I got a surcharge of £250. Early check out

The hotel has an excellent central location, within easy walking distance of the Royal Mile, shops, restaurants, and many of Edinburgh’s main attractions. During our stay, renovation scaffolding surrounded the building, and the middle of the three lobby lifts appeared to be under maintenance. We used the two smaller lifts on either side together with hotel staff without any issues. Our first room had a city view and air conditioning but was in a separate section of the hotel and quite difficult to reach. We therefore asked to move to a room more similar to the one shown in the Booking.com photos. We would especially like to thank Front Office Manager Enrico Bucci and his team for arranging the change. The second room had no air conditioning, and the scaffolding blocked the view. However, this did not inconvenience us, as two Dyson fans were provided and worked well. We also used the wall heater when needed. Our room category included Executive Lounge access, which we mainly used in the afternoons. The lounge is on level -1, in the same area as the breakfast restaurant. Breakfast was as expected for a four-star hotel. Although some reviews mentioned that slippers were not provided, there were slippers in our room. Uber and taxis can pick up and drop off outside the hotel, although the Bridge roadworks may cause delays. The Airlink 100 stop at Waverley Bridge is around a seven-minute walk away and was very convenient for travelling to and from the airport.

The indoor signage and directions could have been clearer, especially when navigating between different sections of the hotel. It would also have been a nice touch to have a uniformed member of staff or a doorman at the main entrance to welcome and assist guests.

This hotel is good. I have visited twice with family and by myself. The staff throughout are efficient, especially the bar, breakfast and housekeeping people. At reception they were always efficient though often somewhst distant. The works outside the hotel are not any major problem. The hotel location is brilliant as many comments also show. Small things could be improved. The toilets in reception are cramped. The wash basins are too small. I was unable to wash my iwn hands without causing a mess on the föoor. The breakfasts are good though the selection could be broader and healthier. No brown bread when I was there over a considerable timr!! Why not have many more nuts?? The staff are brilliant.

Отель фасад весь в ремонте , об этом нет информации ! Вид из окна строительные леса , номер с очень неудобной кроватью , тапочек нет , дверь в ванне ужасная , не открывается даже нормально упирается в туалет , разбита и просто покрасили ее сверху . Это точно не номер делюкс . За такие деньги просто ужас !

Location, room size and allowed an early check in.

Spacious bedroom, pleasant interior. Excellent and friendly welcome on arrival. Bar/Lounge Staff tried hard to work in an understaffed area.

Room too hot, no fan provided in room. Very short staffed in bar, waiting time was lengthy. No fresh milk supplied. Pillows too soft, no option to transfer them. Tea/Coffee facilities were not fully stocked.

Location

The bedroom was in the basement, or lower than ground level, so you could hear all the noise from the toilet above, and the room smelled. I was in room 031, which was on the -3 level.

The location was perfect.

The hotel was very old. The facility was not clean. Rooms were old and flooring had noise from old wood. In corridors was dirty and clean. One elevator was down, some waiting time for elevators

Location

The hotel is under major maintenance in facade and elevators flooring is damaged in many areas and in the room which caused noises when anybody step on Room makeup was soo bad that always missing to refresh towels, water and coffee corners

I hated my room so much , that I had to leave spending only 2 hours instead of 2 night at your Hotel . I’ve sent a letter to a manager almost a week ago and got nothing back . Wasted so much money . Too sad and extremely disappointed.

I hated my room so much , that I had to leave spending only 2 hours instead of 2 night at your Hotel . I’ve sent a letter to a manager almost a week ago and got nothing back . Wasted so much money . Too sad and extremely disappointed.

Great hotel. It's big by European standards, but has many extras and had a small hotel feel nonetheless. The location was exceptional ... just blocks from the main train terminal and just off the Royal Mile. Everyone was so nice, but David and the breakfast team stood out. He offered a witty barb upon seating us and made sure we had the lay of the land. I'd definitely recommend this hotel.

The hotel was situated just off the Royal Mile ,5 mins from the train station. We were walking distance for many of the historical attractions and amenities.

Nothing negative to say

Great location, clean and comfortable rooms,

Breakfast is overpriced for what you get. Toilet paper is horrible, rooms smaller than other hotels, elevator takes forever which makes it hard, especially when you have luggage. it says that there is laundry service, but it is very very expensive they make you pay per item. It’s four dollars for a pair of socks and nine dollars for a shirt, etc..

Paid £330 for a night and the curtains didn’t even close properly. Reported this at check out and twice via email addressed to the Manager. Heard nothing. Very displeased as we are diamond members and feel the communication is well below par. We also slept badly as the room smelt so strongly of cigarettes. Again, reported this at checkout, more to make it clear that we don’t smoke and didn’t want to be hit with a cleaning bill.

The Hilton Carlton in Edinburgh at first appears to just be a typical nice Hilton and a perfect location. I decided to have dinner in the beautiful restaurant downstairs and it ended up being a wonderful experience from the food the ambience and especially the staff. Nick the manager and Clionadh the duty manager I spent a bit of time chatting with me, and I found them to be absolutely engaging. Nick made me the best old-fashioned using brown sugar cubes for the simple syrup since I cannot drink the simple syrup they offer in the bottle due to the ingredients containing gums. It was absolutely perfect, but the star of the show was the warm sticky toffee dessert I wish I could get that back in the United States. Clionadh let me in on a little secret that the lifts on the far corner of the hotel on my floor by my room take me all The check-in staff are friendly and very accommodatingthe way down to the train station. That was such an aha moment for an easy exit without having to like my suitcases across the bridge in the morning to catch an early train

Lovely, spacious room. located in the heart of old Edinburgh near our coach point Excellent evening meals with outstanding headwaiter, morning breakfast could have been service better. Reception very helpful

Room service did not seem to understand what allergic to feathers/down meant. Even after contacting reception about the 4 feather/down pillows and the arrival of 2 non-down pillows, the feather pillows were left out on the bed - we had to l0ck them in the wardrobe

The location of the hotel was very convenient.

The aircon in the room was broken. The windows did not open. It made the room extremely uncomfortable (during a hot summer even for Scotland). As a result, I barely slept. This was not worth the £250 I paid for the night. When I told the staff in the morning, they did not seem to care. In addition, the bathroom's cleanliness was not quite what one would expect from a £250/night hotel. There was also a moth flying in the room.

Good location. Breakfast is good. The bar area and food were good.

No parking. The parking is a long ways away and it cost about 20 per night even with the 20% discount. Be prepared to hike your luggage straight uphill on cobblestone, most likely in the rain. The bed was not the most comfortable either.

Had booked two rooms thru Chase travel on points. Uopn checking in the front desk person tells me there is a reseravtion for one room only. When I inquired if there is any availibility so that I can pay for the room and deal with Chase later. To that she said the hotel is booked. When I showed her my reservation on my phone she somehow finds a room. That was a great relief. She acted professnialy and patient during the checkin process. I got the room so i was not interested to know wha had happened. The location is the best and rooms were good size and clean.

Most hotels offer a Netflix and Prime on their TV’s or a cast to TV !? I have teenagers and after a long day touring the Castle, Mary King Close and all the attractions in Edinburgh it’s always nice to relax infront of the telly and have options. Quite frankly; not worth the money! Will reconsider.

La struttura era stata scelta per la sua bellezza architettonica, sfortunatamente ricoperta da impalcature per ristrutturazione. Il pavimento della stanza 223 era irregolare, pericoloso specialmente di notte quando si è assonnati.

La posizione è centrale ed è ideale per le visite in città e vivere i locali di notte. La camera è piuttosto tranquilla e pulita, il bagno adeguato. Il personale è cortese, in particolare quello dell'area colazione. Dopo una iniziale difficoltà con la camera, siamo stati ben seguiti in italiano da un ragazzo italo-britannico dello staff (Enrico) per tutto il soggiorno.

Colazione senza lode né infamia. Personale molto cortese, però.

Just the fact that we were able to check in very early was amazing. Breakfast seemed spendy but was worth it. At one point, a helpful staff person was able to let us in the lower entry so we didn't have to climb back up the hill!

The scaffolding/construction outside made the entrance harder to find. I know that's not something you have a lot of control over.

Everything was excellent

Everything was excellent at the hotels except the bed was uncomfortable.

I stayed at the Hilton Edinburgh Carlton recently and unfortunately the experience fell far below the standard I expect from a Hilton property. While the initial problem was straightforward — excessive noise in the room, loud enough that the window frame was visibly vibrating — the way the hotel handled it afterwards was disorganised, poorly communicated, and unnecessarily time‑consuming. After reporting the noise, we were told a manager would come to assess it. We waited 45 minutes with no update. When we returned to reception, a staff member came to the room, confirmed the noise was unacceptable, and even acknowledged that other rooms had an additional barrier fitted whereas this newly refurbished room had not been completed to the same standard. A room change was offered, which was the right solution, but everything that followed was chaotic. We were asked to wait again because the hotel was fully booked, and eventually the manager confirmed a move was possible. We agreed to switch rooms later that evening, having already lost a significant part of our plans. When we returned at 7:30pm, packed our belongings, and went to reception expecting the agreed room change to be ready, we were told to wait yet again for the manager. After another 20 minutes, I approached the desk — having seen the manager dealing with another guest — and asked why the arrangement hadn’t been communicated. The receptionist then asked me to sit back down, which felt dismissive and unprofessional. Only at that point did the manager step in and complete the process, something that could have been handled smoothly if staff had communicated properly. The real issue wasn’t just the noisy room; it was the lack of coordination, urgency, and basic communication. A simple room change became a prolonged, frustrating ordeal that cost us a large part of our evening. I did contact the hotel afterwards, but the response was not satisfactory. For a Hilton property, this level of service is unacceptable, and I would not choose to stay here again based on this experience.

A great centrally located hotel. Rooms were a decent size and very clean, comfortable and really nice, modern. There were three of us and we had plenty of room... elevator was helpful as well. Great welcome by staff and a restaurant inside with great cocktails. Would stay here again next time in Edinburgh.

Nous avons particulièrement apprécié le confort, la qualité du service, les chambres, je conseille vivement.

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