The Regency Hotel vs Similar Hotels

Multiple issues reported: rooms overheating in sun with no AC, uncomfortable beds, blinds ineffective, TV failures and long walks to some rooms—room comfort and reliability are noticeably weak.

Rooms described as comfortable, stylish and well-equipped (coffee machines), but some guests note minimalistic supplies (no slippers, no laundry bags) and occasional maintenance faults (broken TV, one report of no hot water).

Rooms are generally comfortable and a good size with comfy beds, but some guests noted dated rooms, warm rooms due to lack of AC and one report of a shower needing refurbishment.

Rooms were comfortable but concerns about lighting and noise from machinery were noted.

Mixed reports: several guests noted clean rooms, but multiple reviews reported dirty showers, hair in shower, used toilet roll in a room and flies—overall below average cleanliness.

Rooms repeatedly described as clean, tidy and looking new; isolated notes about a strange towel smell and external grounds/cigarette litter due to building work.

Multiple reviews note the hotel and rooms were clean and tidy; guests repeatedly described rooms as 'very clean' and 'clean and comfortable.'

Rooms were generally clean despite worn furnishings. However, concerns about the cleanliness of the spa.

Frequently noted as conveniently located (just off the motorway, close to destination) and with a good bar area; occasional downside when rooms faced a beer garden causing noise, but location is generally a strength.

Multiple mentions of a great location for the airport and nearby amenities; convenient for short stays and events.

Location praised repeatedly: central position, close to venues, attached to a pub and convenient with free/easy parking mentioned several times.

The location was consistently praised, being very convenient next to a shopping center.

Consistently praised staff described as friendly, helpful and accommodating across many reviews (helped with fans, moved rooms when requested), though isolated lapses (fire-alarm confusion) occurred; overall service is a strong positive.

Staff are frequently praised as lovely, polite and helpful; however there are occasional service lapses (missed room cleaning when requested).

Service is a standout: numerous comments about staff being welcoming, helpful, friendly and going out of their way to assist, including memorable reception interactions.

Staff were described as friendly and accommodating, especially during the room change situation.

Several positive comments about the food and bar (good food, lovely bar, able to watch events in bar); isolated negative note about poor breakfast, but F&B is generally a positive aspect.

Bar service and many breakfasts are praised, but there are recurring criticisms about breakfast quality/options (limited vegetarian choices, one comment that breakfast ‘wasn't great’).

On-site/adjacent pub is a positive feature with decent food and breakfast availability for many; minor complaints include UHT milk preference and limited tea supplies/small cups for some guests.

Breakfast was well-received, but service at the bar was occasionally slow.

Significant amenity shortfalls cited: lack of air conditioning, broken or missing TVs, no wifi in some rooms, no in-room phone, missing soap/coffee/tea—amenities are poor overall.

Good range of amenities reported (bar, pool, on-site Starbucks, breakfast) but issues mentioned with busy bar/reception, small lift, gym-heavy atmosphere, and building work affecting appearance.

Amenities are limited: multiple mentions of no air conditioning, lack of in-room fridge, few sockets near beds and absence of extension leads; these constrained comfort for some stays.

Lifts were frequently mentioned as problematic and the spa had cleanliness issues.

Mixed: some guests found the price acceptable for convenience, but several described the stay as a 'waste of money' or 'expensive considering' the issues, so perceived value is below the target overall rating.

Several guests call it good value or reasonably priced and would return for the price; a few felt room standard or charges (e.g., parking) didn't match expectations for certain bookings.

Repeated references to very good value for money and affordability, guests explicitly stating they would return because of the price-quality balance.

The hotel met expectations for price but guests expressed some concerns about hidden costs like parking.