Holiday Inn Express East Midlands Airport by IHG vs Similar Hotels

Several concerns about temperature and comfort of the bed.

Rooms were mentioned as comfortable and spacious, with a nice design.

Mixed reviews regarding room quality, with some rooms described as dated and shabby.

Rooms noted as spacious and comfortable by many, but several comments mention tired bathrooms, dark rooms (trees outside) and need for refurbishment in places.

Many reviews mention clean rooms without complaints.

Generally clean and well-maintained as indicated by multiple reviews.

There were cleanliness issues mentioned, such as mould in the bathroom and general griminess.

Multiple guests reported cleanliness issues (mould around window frames, hairs, stains, dusty trays and generally ‘not very clean’ bathrooms), lowering this score.

Hotel is conveniently located near the airport with positive mentions.

Conveniently located with easy access to the airport.

The location for the airport is consistently highlighted as great.

Consistently praised as ideal for East Midlands Airport — described as literally on the departures doorstep and extremely convenient for early flights.

Staff received high praise for being friendly and helpful.

Mixed feedback; a few encounters with staff were described as rude, impacting overall service perception.

Staff were frequently praised as friendly, helpful, and excellent.

Staff repeatedly described as friendly, helpful and professional (restaurant and front-of-house praised); a few reports of slow reception but overall service is a strong positive across reviews.

Breakfast was generally good but had a few negative comments.

Breakfast choices were limited, affecting guest satisfaction.

Most reviews reflect a favorable impression of the food quality.

Restaurant and breakfast receive strong positive mentions (food described as fantastic and good quality); a few guests note prices are high but overall sentiment is positive.

Facilities and breakfast received mostly positive feedback, though some issues noted.

Facilities like a pool and health club received positive remarks.

Facilities and amenities were positively noted, though some prior guests remarked on the cleaning.

Leisure facilities and pool/jacuzzi are mentioned positively by some, but multiple guests find the pool area and some amenities tired or small, reducing the score.

Guests appreciated the reasonable pricing for the offering.

General consensus of good value with quality amenities.

Concerns about the pricing being high for the services provided.

Mixed signals: some guests find the park-and-stay great value, others feel food/drink prices and current condition make it less good value.