Holiday Inn Maidstone-Sevenoaks by IHG vs Similar Hotels

While generally clean and spacious, some rooms were reported as outdated.

Rooms are spacious and comfortable for many, but several guests noted dated decor, missing items (hair dryer), limited TV features and poor/no air conditioning in some rooms.

Rooms were often mentioned as comfortable, but concerns about noise dampened the sentiment.

Rooms were comfortable but sometimes dated or had issues like cold showers.

Some comments indicated that the rooms took a long time to warm up and there were cobwebs in the room.

Frequently praised as clean (multiple mentions of 'clean' rooms and bathrooms), with occasional reports of grime around sinks — generally good overall cleanliness with isolated issues.

Feedback indicates that while spa and room cleanliness were noted positively, some areas lacked shelves and hooks.

There were reported issues with room cleanliness upon check-in.

The location was considered good, but some reviews noted it felt run down outside the reception area.

Many guests highlighted the very convenient location and ample parking; ideal as a stopover and close to amenities.

Noisy issues were raised, but the location's proximity to travel routes was valued.

Location was noted as good, although some preferred other hotel chains.

Multiple reviews praised the friendly and helpful staff, with specific mentions of excellent service from reception.

Reception and general staff repeatedly described as friendly and helpful; staff at breakfast/reception received positive remarks.

Aneta's service received explicit praise across multiple reviews, as well as other staff being described as friendly and helpful.

Staff were frequently described as friendly and helpful.

Breakfast was frequently praised as fantastic, contributing positively to the overall stay.

Split feedback: several guests loved the breakfast and dinner, but multiple reports of poor breakfast variety, repetitive options and substandard coffee lower the overall score.

Positive remarks about the food at events and breakfast indicated a solid experience overall.

Breakfast was often praised, but some guests had issues with food availability.

The hotel was appreciated for its facilities, including a well-maintained pool and gym.

Pool and spa are frequently praised (kids loved the pool), though spa quality is inconsistent for some guests; overall good outdoor space and facilities but variable performance.

The gym facilities were highly praised; the lack of bedside lamps and shelving detracted slightly.

Facilities were decent, but some guests desired more amenities like a fridge.

The hotel offered good value when considering amenities like free food for children, but parking charges were a concern.

Mixed perceptions: many call it good value or reasonable price, but several guests felt it was expensive for single occupancy and complained about parking charges making stays costly.

Some reviewers felt the room price was not justified due to sleep disruptions and lack of value.

Many reviews highlight good value, but some felt certain aspects didn’t meet expectations.