Crowne Plaza Birmingham NEC by IHG vs Similar Hotels

Mixed to negative comments: uncomfortable beds/pillows, shower-over-bath difficult to use (especially for tall guests), some rooms described as tired and at least one report of a broken toilet flush.

Rooms are described as worn out and in need of updates.

Although rooms were described as comfortable, some reviews pointed out that they felt dated.

Rooms were generally comfortable, though issues like poor cleaning reported.

Generally praised as clean (one review explicitly: 'Excellent cleanliness') but occasional notes that rooms felt a little tired; overall good hygiene but not flawless.

Several reviews mention dirty rooms and issues with cleanliness.

Some concerns were raised regarding cleanliness, particularly with hairs in the shower.

Some reviews mention unclean rooms and a wet towel, reflecting issues with cleanliness.

Repeatedly highlighted as excellent for NEC, airport and Resorts World — short walks, convenient parking and shuttle make location a major positive.

Location is consistently praised for its proximity to the NEC and convenience.

The location was frequently mentioned as convenient, especially for the airport and NEC.

Multiple reviews highlight the great location, especially for airport access.

Consistently strong praise for staff across reviews (friendly, helpful, named staff highlighted); occasional reliance on reception for door/access assistance for wheelchair users.

Staff are frequently described as friendly and helpful.

Guests noted the staff as polite and helpful, enhancing the overall experience.

Overall positive feedback about helpful and polite staff.

Breakfast buffet and hotel restaurant repeatedly praised as excellent; one comment that evening meal could be better, but overall strong F&B sentiment.

Food quality received negative feedback with some guests opting to eat elsewhere.

Food quality received criticism in several reviews, indicating room for improvement.

Food quality was good, but the menu was limited and considered expensive.

Good practical amenities noted (fridge, shuttle, parking, comfortable facilities) but some accessibility issues (carpeted routes, doors hard to open) and a non-working bathroom fan reported.

Amenities like the pool are highlighted positively, but some aspects were criticized.

Facilities such as the sauna and steam room received positive feedback, though some amenities felt outdated.

Facilities received positive remarks, although breakfast selection was criticized.

Mixed: restaurant and parking described as reasonably priced, but some guests felt costs are rising and questioned value.

Mentioned as poor value by a few guests, particularly regarding parking.

Generally considered good value, with guests appreciating the reasonable pricing.

Reviews indicated the hotel is overpriced for what is offered.