Novotel Bali Benoa vs Similar Hotels

Deluxe room was dark and tired, but family suites were spacious.

Rooms are spacious and well-maintained, contributing to a positive stay.

Rooms described as big, comfortable, roomy and well kept; overall room quality is frequently praised with few negatives.

Rooms described as top-class with good amenities; one underground room required frequent dehumidifier use but still had a pleasant patio and sunlight.

One toilet had more than 10 flies inside, indicating cleanliness issues.

Overall positive sentiment, but feedback on service consistency indicates some concerns.

Mixed signals: multiple guests praise the resort as very clean and rooms well kept, but several reports note unclean bathrooms, a malfunctioning WC and specific cleanliness complaints.

Generally described as impeccable; the main pool was praised as lovely and clean.

Nice surroundings and stunning pool and beach view.

Excellent location close to the beach, appealing to families.

Generally scenic beachfront and convenient location praised, but multiple guests report the immediate beach is not good for swimming and the surrounding area can be busy and variable in standard.

Excellent beach view and close to the beach, but roadworks directly outside the resort negatively impacted the location experience.

The staff are friendly and professional, making for a pleasant experience.

Staff recognized for their friendliness and service, though sometimes slow during busy times.

Consistently strong positive mentions: numerous reviews highlight very friendly, welcoming and helpful staff, excellent personal service and assistance (including gluten-free options), though some notes that staff are overworked.

Staff repeatedly praised (Demmy, Christiana Goh, Tiur) as attentive and friendly; a notable negative was the problematic check-in/payment process which slightly lowered this score.

Very good breakfast with lots of choices.

Varied and good food options overall, with some noted disappointments.

Breakfast receives high praise (a la carte, excellent choices) and food is described as tasty; generally very positive comments about F&B.

Highly praised: large breakfast selection and varied, high-quality restaurant offerings.

Great pools, beach locations, and kids club.

Great pools and facilities, though improvements could be made in adult areas.

Good amenities such as a nice pool and garden are repeatedly mentioned, but there are operational issues (difficulty getting a lounge by the pool, lack of shade/umbrellas) that reduce the score slightly.

Strong amenities noted: pools, swim-up bars, beach services and water activities (jet ski); suggestion to improve sun cover at beach restaurants.

Overall value perceived to be good for the facilities offered.

All-inclusive offerings are good, but some items like Bintang are excluded.

Multiple guests state the hotel is good value for money or relatively cheap yet enjoyable; recommendations emphasize strong value.

Generally good value for the price paid, but the forced duplicate-payment/check-in issue and card security concerns reduced perceived value.