City Lodge Hotel Eastgate vs Similar Hotels

Spacious family suite, comfortable and neat.

Rooms were generally clean and comfortable.

Rooms were described as spacious and comfortable.

Several complaints about outdated rooms, worn furniture (bad sofas), noisy wheel bins, poor TV setup and need for renovation.

Rooms were clean and well maintained, a clean room was appreciated.

Some reviews mentioned difficulties with cleanliness in certain areas.

Many reviews highlighted cleanliness positively, but some mentioned issues with room maintenance.

Mixed reports: several guests mention dirty carpet/soiled floors and a ‘dirty mess’ between blocks, though some rooms are reported as clean.

Easy access, convenient location.

Location was convenient for various needs.

Convenient proximity to Eastgate mall was appreciated.

Consistently praised: extremely convenient next to Eastgate shopping mall, close to highway and airport — a main highlight across reviews.

Staff was very friendly and helpful, great service noted.

General positive remarks about staff willingness to assist.

Mixed reviews about service quality, especially regarding handling lost items.

Generally positive: multiple mentions of helpful, polite reception staff and a friendly driver; occasional small service lapses (e.g., luggage not carried, a missed breakfast item).

Breakfast was generous and highly praised.

Breakfast received mixed reviews, some found it lacking.

Food quality received consistent praise across multiple reviews.

Generally acceptable: breakfasts and food receive positive notes overall, with isolated small service misses (forgotten fried egg).

Nice pool and gym, but could improve on room utensils.

Amenities like the pool were not operational, affecting the overall experience.

Presence of missing fridges and other amenities noted negatively by several guests.

Mixed: good kitchen access cited by some, but many mentions of missing utensils/pots, lacking power points for certain plugs, and absent small items (e.g., corkscrew).

Good value for money noted in reviews.

Most guests felt they received good value for the price.

Positive remarks on pricing in relation to service and experience.

Several guests state price-quality does not compensate and rising prices with limited improvements; not seen as exceptional value by multiple reviewers.