Holiday Inn Rotherham Sheffield by IHG

Clean room Staff area all perfect

Staff are amazing as is the food and service. The stay was ruined by our room which was old and tired. The air conditioning unit would rattle and hum during the night (it was switched off) and the road noise is very loud. We reported the issues on the first night and they said they would look at the air conditioning unit but it was not fixed. We were due t stay 3 nights but left after 2.

Ok

Awful awful room. Curtains hanging off the wall, stained lampshades, cracked sink. Bathroom door was wet at the bottom where the shower had overflown with previous guests. This meant we couldn't shut the door and there was wood splinters all over the floor the whole time. Room smelt mouldy and all our clothes and other items that we took now smell bad. For the money we paid, we are disgusted that we were expected to stay in this room. We did ask to move but no alternatives available.

Nice hotel’clean rooms and comfortable bed’swimming pool and sauna’also late night bar and good food options

The hotel staff were warm and welcoming, the facilities on offer were extensive pool, gym etc but didn’t have time to use them on this occasion. Drinks/food can be ordered 24 hours but at times there doesn’t appear to be enough staff available so there can be a wait and I was overcharged for drinks, I realised after checking the prices. The hotel itself would benefit from a refurb, lots of the doors need replacing

The staff in this hotel are among the best I have ever come across. The hotwlitself

Friendly well equipped hotel for travellers.

Drinks were on the expensive side but everything else was great. Lovely breakfast. Enjoyed our stay & would definitely revisit if in the area.

Overall the stay was good. Would have made it excellent if the property was in top condition. Property needs some work done to bring it up to standard. Many areas including within room, you can see it's starting to become run down with flaking paint, broken radiators, ripped furniture. Also bathrooms could do with a proper clean as mold could be seen around the bathtub seals. However, for me, this all wasn't a big concern and the service received from the staff, more than made up for it. Have to give 10/10 to the staff for their service and professionalism especially as I required milk for my daughter and with no microwave/fridge in the room, had to keep going down to the bar/coffee area to get warm/hot milk at different times of the day which was provided without any issues and without charge even though I was more than willing to pay for it. Free parking, swimming pool, breakfast etc was all more of a bonus for me.

Friendly and welcoming staff, spacious room and lovely big breakfast! However, the shower was difficult to use and the drain was slow to empty so the bath half filled during the shower. The pool was a nice bonus for the kids with towels included making it easy to access during our short stay. But it was far too busy in the morning leaving only a small area available for children to swim (one lane and a shallow area). My partner was at the edge of the lane divider of the family area to watch the kids but he was hit in the head by another guest swimming on the other side, who didn't apologise! We had only been in a few minutes and this caused him to exit the pool early. More adult guests arriving & then swimming in the "family area" made me feel uneasy about the kids safety so we didn't stay long. This wasn't the hotels fault and if we had gone at a different time, it might have felt better. The kids still had fun and enjoyed a large breakfast afterwards and the staff were friendly and helpful making them pancakes. There was also a small play area in the lobby so we could relax while the kids played for a bit.

Really good place for stopover for events at the Don Valley arena and on anywhere from the Meadowhall Interchange.

Was actually very surprised how nice this hotel was with it being in a deprived area like Rotherham, staff friendly especially the cleaner

Overall stay was brilliant

Receptionist was lovely, 1st room had a burst A/C water coming out. 2nd room was provided not a problem. Shower broke in 2nd room, someone cane into room at 7:30am because reception hadn’t noted I changed rooms. I will stay again and hope the same things don’t happen again.

Was a good stay.

Very friendly helpful staff Cleaned and well presented Bright and comfortable

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Stayed for just one night for a birthday bash in Rotherham. Hotel very clean and very quiet at night. Receptionist very polite and friendly at check-in. Would stay again

Excellent staff service

Very helpful and friendly staff. Great they have a Starbucks!!! Very comfy beds. Great value for money.

The hotel itself & our room were good. The bed was very comfy & the parking was great. But we had a few frustrations that tainted our experience. We arrived slightly before check in & were told that a member of staff would let us know once our room was ready. After nearly an hour, we approached the desk to see how much longer this would take & it appeared that our room had been ready for some time but no one had told us. This wait made us late for our evening plans. The next morning we were woken about 7am by people talking in the corridor & lots of doors opening / closing. Then at 7.50am there was a fire alarm test which we weren’t forewarned about. This meant we didn’t know if it was a drill or if we needed to evacuate. We were wide awake after this & ended up checking out earlier than planned as a result. We were only in the hotel to sleep but left feeling quite disappointed by our stay.

Decent swimming pool, bar food and drinks. Easy parking. Convenient access to motorway and route into Sheffield.

Only issue was noisy guests during the night and kids jumping in the room above. Otherwise great place for a stop over.

Ben Kim and the receptionist and breakfast manager were lovely. Very helpful and informative, they all took the time to talk to us. Big thankyou to Ben, who couldn't do enought for me, as I'm disabled, he was offering to bring all my food and drink to the table, so attentive and kind, even though I made him spill his coffee. For such a young man, showed so much care, he will go far in this industry, please make sure he gets recognised for his kindness.

A value for money hotel overall. Some parts need attention e.g furnishings in the bar area, trims in bathroom suffering wear and tear. Beds comfortable pillows ok. Clean. Breakfast ok but they do need to keep an eye on replenishing the gluten free bread etc. not a great selection if you do not like a cooked breakfast. Decent bar food that arrives hot and freshly cooked.However this hotel caters for the hit and run customer and is good value for money overall. A mention to the young evening staff who were very pleasant and worked their socks off.

Lovely hotel. Staff couldn’t do enough for you from reception to bar & breakfast staff. Very friendly & good vibe.

Lovely hotel and staff very friendly

A nice room and large bed meant a good nights sleep. Shower was lovely and pressure was good.

Our stay was amazing. Room was well equipped and spacious. Air con was great. Bathroom was good. Beds and pillows were comfortable. Food and drinks in the restaurant were delicious. Swimming pool abe spa area was relaxing. Overall 10/10.

Lovely big room to fit us all in, great service from friendly staff, great food.

Lovely hotel/ food and staff

Really warm welcome from the lady on Reception and the VIK token was a lovely touch for our boys. Room clean and spacious. Would stay again

Warm welcome, lovely clean room

Swimming pool was nice

Hotel is always lovely, altho not all our beds were made up on arrival and we had to wait to get it made up, then after being out all day the next day we came back to the room had not been serviced no clean towels nothing ( we overheard the covering ladies complaining that they shouldn’t be doing this sh**”) clearly the were covering for the actual cleaner because that lady was awesome (She actually cleaned our room and restocked what was needed and removed the bin that was stocked with toddler nappies! )

Really lovely stay. So child friendly, we all felt very welcome. Food was great, beds so comfortable. Loved having the pool access. Staff amazingly friendly and approachable. 10/10 for our family of 5.

Great room friendly and helpful staff, we arrived early and they booked us in and stored our luggage and clothes, all were in our room with the clothes hung up in the wardrobe for us. So glad we paid for a good hotel.

Booked for one night while attending a concert at the Arena. Clean comfortable room which could do with a little TLC, but a very comfortable bed. Had food in the bar which was good if not a little expensive, breakfast was good and well organised. We will stay here again on any subsequent visits to the Arena. A little note, the postcode took us about a mile in the wrong direction but we soon found our way.

We travelled as a family with a 7 year old and a 2 year old. The room was very spacious. There were a sofa, a coffee table, a table and four chairs too. It was ideal for down time. The room was very clean but a bit outdated. The team at the hotel was superb. Every team members were friendly, smiley and nothing was too much trouble. The dining room has a kid corner which is really handy. The food was really nice.

Great stay as always

Nice all round and lovely breakfast.

Myself and 2 children stayed for 2 nights. Perfect for what we needed only thing I found the car park a little tight especially as we came back after 8pm both nights

Stay was fine. Check in went well. Elevator not working from ground.

Staff were excellent - pool and facilities were brilliant. Breakfast was a good spread and nice area for kids

Loving the pool room nice and clean staff couldn’t do enough appreciate the late check out would definitely recommend.

Decent hotel staff where polite and friendly. The location for me was great and hotel was clean

Quick overnight stay en route to Glasgow. Very helpful reception staff and pleasant bar staff. Room very clean and comfortable.

What can I say nothing but a disappointment first room Stains all over the widow was broken no safe no fridge Second room looked to be nice but no fan working in the bathroom so every time you showerd it’s steamed up so I could not get ready for like a hour after as it was full of steam and black mold as you can you see No hot water the first two days as there was a gass leak also partial breakfast because no gas no steam or hot tub we went to order fish and chips after 50 minutes the waiter cones and said they were sold out we had no choice but to stay in that room as they were completely sold out of rooms for most of our stay Elevator was broken the first day as well yes I got a credit for the first nights stay we were there for suppose to be 8 nights we finally had enough of the stink of mold and checked out a day early they did credit me that back but do they should as we never stayed there that last night I do not recommend this hotel the only good thing was the house keepers they were very sweet and helpful also for 4 days they ran out of Yogurt only option was soybean yougurt but other then that the buffet was good for breakfast I’m not happy as we usually always stay in holiday inns not any more very disappointed they need to upgrade that hotel it is not a 4 star at all it’s dirty and moldy

Staff were brilliant, responding quickly to a couple of queries and in a positive, friendly way. Breakfast was varied and a very decent quality. Pool/jacuzzi/sauna all good. The big negative was the noise from the main road, which was nearly as bad as if the windows were open. Wouldn't rule out returning but perhaps request a room facing the rear of the property.

Lovely staff and excellent facilities. Room clean and comfortable. Food both for dinner and breakfast very good.

Fantastic staff service from the moment we arrived which was consistent amongst every member of staff in the building. Great as a family of 5 to have a room that we can all stay in together. Favourite part for us was the gluten free options at breakfast and dinner for our coeliac daughter. Made her feel completely included in everything we did.

Property is tired and in need of work

The hotel was clean friendly staff with all amenaties

Nice breakfast

There was a wedding going on so the hotel was packed I wanted a quiet night with my husband in the end we ended up coming home after a shower and food in the room we wanted to go around the hotel and take advantage as our gas and electric was out due to a leak in the kitchen but we ended up home and in bed together watching tv

Lovely friendly staff

Had a great weekend break with family. Very helpful and welcoming staff. Used the steam room and jacuzzi to relax after a long drive. Great choice of breakfast including gluten-free options. Not walking distance to shops but only a short drive away. Definitely recommend it and would stay here again.

Lovely welcome from the staff on reception, really helpful. We had a room at the back of the hotel which was nice and quiet. Beds firm and comfortable, spacious room, lots of hanging space. Shower was great, good pressure. We were there for a skating competition, so only slept in the hotel. Plenty of parking and within easy reach of M1.

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Lovely stay with our 30month old daughter. Staff were amazing and very friendly.

Was nice enough hotel, pool was lovely. After sorting out initial problems with the room we were more than happy

The room was spacious, beds comfy. The bathroom door squeeked. Did not have plugs both sides of the bed. Fire alarm went off at 0615. The et down was breakfast especially when paid £12 each for 3 adults. There were no eggs, no bacon and lack of choice than on previous stays. One coffee machine was working which caused a queue. Normally looked forward to the breakfast but a big disappointment. Parking was nice and close and reception staff very good

Love this place when travelling with my autistic kids, staff are awesome and rooms safe spacious and clean! Always try to resolve any issue u may have aswell which is always great!

Cleaner walked into my room at 7am this morning and woke me up.

Perfect for an overnight stay with kids in a family room. They loved the pool. Dinner was great value with kids eating free. All staff were really helpful and friendly.

The hotel was on a busy road so there was noise from there, however I was offered ear plugs, but I didn’t use them

The stay was ok but no heating

Fantastic staff who go above and beyond. Leisure facilities were wonderful and great to have a pool that the water temperature is so comfortable. Room was clean and beds so.comfortable, was amazed at how much space we had. Breakfast was absolutely fantastic with everything you could possibly want. My husband ordered poached eggs and they arrived perfectly cooked. Lovely colouring set and VIK token for the children where they could chose a small present was such a nice touch. Loved the football table and other games in the lobby. Drinks area much appreciated too. This was our first stay but it won't be our last, will definitely be returning. Highly recommend to all

Lovely comfy bed, room was super warm but had control to set to whatever temperature you liked

I liked the hotel we have been here three times in the past 4 months , bit disappointed on this time as there were a few children who were very noisy and the parents didn’t do a thing about it we had to move away from the to be able to here what each other had to say even mentioned to bar staff at the time what a shame had a nice meal though well done

Good clean hotel but not good service for breakfast. We went at 9:30 and most vegetarian items were not available. They were not refilled either despite requesting a member of staff.

Great place to stay food was good and good location

Staff briliant , room was lovely but smelt of someone had been smocking in the room prior to our arrival, didnt say anything till the morning girl on desk said we should have said they would have offered us another room but would get on to housekeeping

Excellent pool. Very friendly and helpful staff...especially Dom in the restaurant.

Very good

Was ok - was a wedding on so music loud but finished 12.30 - had to wait and chase room service for my night cap but chap brought was very apologetic

Staff excellent. Hotel itself is a bit tired.

Very helpful staff. Food was great.

The first room had road noise, so I thought the window was open. no, it was just very poor insulation from the road in front of the hotel. In the second room, we just could not get warm and in the morning, we found one window did not have a catch and was open on one side. There was mould in the bather room and the state of the air conditioning unit did need a good clean was overdue, hate to think if the filters had ever been changed.

Excellent.. good hotel for family of 5..

Great staff in front desk, very comfy bed

Great stay. Comfy big room. Lovely breakfast.kids play areas were a big hit. Loved the swimming pool. Room 114 had a broken window seal so traffic noise could be heard in the room. Bathroom fan not working so bathroom very steamy.

Staff on front desk were super helpful and friendly

Warm greeting by theb person in reception. Room clean and comfortable. Food at the restaurant in the evening was a little dry but all in all not a bad stay.

Room smelt musty, and was dusty. Bed clean and comfortable. Bonus having the pool. The bathrooms could do with a toilet brush.

Great hotel with good links to motorway.

On checking in we wete asked if we wanted breakfast, apparently it’s more expensive if you decide in the morning. The price for two drinks a pint and half was over £10 pounds so we only had one drink . The manu was very limited and very expensive so we didn’t eat even though we had been travelling all day .

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Nice room for our 1 night stay, we ate in the restaurant at night and the food was high quality. Breakfast was excellent with a huge choice of hot and cold foods and also cook to order .i would recommend this hotel to stay in There is also free parking on site and 24 hour snack bar /food

Perfect!! Lovely hotel and staff!! Excellent facilities for the children and made them feel very welcome and relaxed!! Definitely looking to return in the future!!

No room available HILTON HOTEL give my room and I had go find a new room - spoilt my evening

Great staff very friendly Beautiful spa area and pool Large room

I really enjoyed the restaurant and bar on the property. The food was delicious!

We have stayed here numerous times over the years. Still very clean the bedrooms and comfy.

It was good stay exept our shower was broken the whole time even after asking them to fix this but they gave us a good fiscount for this incombienience the staff there are very good and helpfull

Great staff service in hotel help when i needed help with something would stay there again

I liked my stay

We enjoy an excellent stay, the staff make this hotel the friendly atmosphere, helpful advice, and welcome was very much appreciated. Some minor areas showing signs of wear but for the price point and facilities we have no complaints. Would recommend and will return in the future.

Overall good stay but car park lighting very poorly lit making it feel unsafe and dangerous. We needed to charge electric car and with no signage difficult to find chargepoint in dark.