Shibuya Excel Hotel Tokyu vs Similar Hotels

Generally received positive feedback about comfort.

Rooms were small and had some complaints about cleanliness but were well-designed.

Rooms often noted for great views, cleanliness and sufficient size on higher floors; several guests reported small rooms or relatively firm beds.

Rooms are generally well-equipped but many reviews indicated they are small by American standards.

One review indicated that the room was dirty, affecting sentiment.

Some reviews indicated issues such as dustiness and odd smells upon arrival.

Generally praised as very clean and well-maintained rooms; one comment about housekeeping tag/dustbins causing occasional issues.

Multiple reviews praised cleanliness, but some mentioned small rooms making keeping it clean difficult.

Repeatedly highlighted as a prime aspect of the hotel.

Consistently noted as an amazing and prime location.

Consistently highlighted as a major strength: quiet neighbourhood, excellent metro connections, walking distance to attractions (Imperial Palace) and convenience stores nearby.

Location is repeatedly highlighted as excellent due to its proximity to transport and attractions.

Most reviews mentioned friendly and helpful staff, thus rating is higher.

Many guests praised the friendly and helpful staff.

Staff described as friendly, responsive and English-speaking in many reviews, but a few guests reported brusque or inconsistent treatment at check-in and occasional lapses in complimentary water/service.

Guests frequently noted the helpfulness and friendliness of the staff.

Breakfast received mixed reviews, but options were noted.

Breakfast options were highly rated, with great options available.

Breakfast receives frequent praise for variety and quality, though a number of guests noted limited beverage options (orange juice) and occasional queues/limited choices.

Breakfast received mixed reviews—while some enjoyed it, others found it underwhelming.

Some reviews indicated areas for improvement, but overall satisfactory.

Good facilities but could benefit from additional amenities like more hooks or a larger fridge.

Limited leisure amenities for a large conference hotel (no rooftop pool/lounge); laundry and basic facilities present and improved but overall offering is modest.

Basic amenities are covered, but there were requests for additional offerings.

Most reviewers felt it was worth the price paid, especially with upgrades.

Many guests felt the price was too high for the quality and size of the rooms.

Mixed: some reviewers felt it was good value for Tokyo (price-performance), while others felt amenities did not match higher rates paid.

Overall good value considering the location and service, but small room sizes may detract from this for some.