Macdonald Burlington Hotel vs Similar Hotels

Generally positive: rooms described as spacious, characterful, well-appointed (bath + shower, good bathrooms), with some mentions of noise on lower floors and air-con capped at 24°C which slightly detracts.

Some rooms were comfortable while others faced issues with cold temperatures and air conditioning.

Rooms are often described as spacious and well furnished, but several guests reported issues: dark rooms, ineffective air conditioning, connecting-room noise and some decoration concerns.

Mixed reports: many guests state rooms were very clean, but there are serious isolated complaints (make-up/body hair on pillows, chewing gum under sheets, dirty blankets/towels, dusty rails) that lower the overall cleanliness perception.

The room was dusty and had dust on lamps and amenities.

Multiple reviews note rooms are "clean and fresh", "really clean" and "presentable" — cleanliness is consistently praised across stays.

Very strong: repeatedly described as opposite New Street station, central and convenient for shops/transport. A few notes about police presence nearby do not outweigh the generally excellent location.

Multiple reviews praise the central location and convenience.

Frequently described as centrally located with easy access to transport and the Bullring shopping area; some negative notes about lack of onsite parking and a walk/uphill to recommended car parks.

Consistently praised staff — multiple guests highlight helpful, friendly and efficient service (specific mention of 'Mimi' and several 'exceptional' staff experiences), though there are isolated reports of indifferent responses after complaints.

Staff were described as friendly and helpful.

Service is a standout: numerous mentions of helpful, attentive staff (notably Paulette and Manei/Manie), excellent customer service and personalised care during stays.

Generally positive breakfasts for many (filling, nice sandwiches/pastries), but there are reports of running out of items, cold/limited options and lack of vegetarian choices; bar/restaurant atmosphere was also criticised.

Breakfast was mentioned as overcooked and some meals were unavailable.

Breakfast receives praise as a "lovely" and well-selected offering; restaurant and meal experiences are described as delicious with attentive service.

Mixed/limited: positives include air conditioning, in-room fridge and large bathrooms; negatives include no gym, missing small bathroom extras (shower cap/hand soap), dusty stair rails and a lack of atmosphere in bar/restaurant.

Issues with the TV functionality and general amenities were noted.

Good bar/restaurant, gym and breakfast offerings are noted positively; some operational issues (only one key supplied, floor-access restrictions, inability to store food in fridge) reduce the score slightly.

Mixed perceptions: some guests found good rates (example standard room deal), but several called the hotel 'very expensive for what it is' or noted limited/poor value for breakfast and room extras.

Overall, good value despite mixed reviews on facilities.

Generally positive for the experience, but value is pulled down by extra costs and inconveniences (notably £27 parking charges and parking logistics).