Holiday Inn Resort Ixtapa All-Inclusive by IHG vs Similar Hotels

Rooms described as comfortable with excellent views and generally clean/comfortable — room quality rated highly.

Inconsistent feedback; some enjoy spacious rooms, while others note age and quality issues.

Comments referred to the rooms as old, with multiple maintenance issues.

Rooms are okay but a little outdated.

Multiple mentions of dirty pools, rough pool surfaces, elevator glass and general humidity smell; some food items (salad ingredients) noted as not fresh — cleanliness and maintenance issues lower this score.

Reports of lack of cleanliness and poor organization.

There were mentions of cockroaches and ants in the rooms, indicating cleanliness issues.

Pools need to be cleaned better; water looks dirty.

Several guests highlight beachfront location and rooms with sea/partial sea views — location is a clear positive.

Consistently praised for its location.

Guests enjoyed the location and easy access to the beach.

The town itself is charming and good beach vibes.

Consistently praised staff (bellhops, reception, waiters, housekeeping) as attentive and friendly; isolated negative incidents (rude waiter, a reservation handling problem) but overall service is a strong point.

Mixed reviews; some mention excellent service while others report poor experiences at reception.

Multiple reviews highlight the staff's friendliness and attentiveness.

Very friendly staff and attentive service despite challenges.

Food often praised for variety and taste, including made-to-order items; negatives include buffet variety limits, long lines for specialty restaurants, occasional stale ingredients and requests for more protein options at buffets.

General dissatisfaction with food quality and variety.

Numerous complaints regarding food quality and variety.

Limited restaurant options and repetitive food quality.

Pools repeatedly reported as unclean, elevators in poor condition, entertainment/show and animation judged outdated; amenities suffer from lack of maintenance.

Some amenities are appreciated, but several complaints about variety and maintenance.

Rooms were mentioned as pretty, though some amenities require improvement.

Nice kids pools with slides; however, the pool is too shallow and warm.

Not explicitly discussed in reviews — assigned the target overall rating (standard quality for this hotel tier).

Numerous complaints about pricing not matching the quality of services and offerings.

Overall feelings moderate as there were mixed feelings about costs and amenities.

Food was not tasty and the same every day; felt overpriced.