Shangri-La Tanjung Aru, Kota Kinabalu vs Similar Hotels

While some guests noted room size and noise issues, others appreciated the views and comfort.

Rooms are described as clean and well-maintained, but some reviews note issues with bed comfort.

Overall spacious rooms, but some described as outdated with old fixtures.

Rooms were described as spacious, comfortable, and generally good quality.

Some reviews mentioned issues with cleanliness and upkeep, indicating it may not be at par with expectations.

Cleanliness was mentioned negatively in a couple of reviews, noting issues with room sanitation.

Some rooms had an unpleasant odor, indicating potential cleanliness issues.

There were noticeable spots on several pieces of furniture that could use a thorough cleaning, and some reviews mentioned lack of cleanliness.

Location is praised for its accessibility and proximity to activities, contributing positively to guest experiences.

Strategic location near the airport and shopping mall, highly praised by multiple guests.

Great location near the sea side and various amenities.

Many reviews highlighted the great location near the airport and beach.

Service is consistently noted as friendly and accommodating, with some exceptional experiences mentioned.

Consistent positive comments about staff attentiveness and friendliness, especially mentioned in several reviews.

Excellent service by front desk staff and friendly personnel, making guests feel welcomed.

Staff was very accommodating and helpful, with positive mentions in several reviews.

Food quality and variety were commonly described as lacking; needs improvement according to guest feedback.

Food quality was praised, especially during experiences at the bars and restaurants.

Poor quality and limited options, not meeting expectations.

Breakfast was not available and room service was reported as late.

Amenities were highlighted as good, especially for families, though some improvements were suggested.

Facilities were considered commendable, with activities mentioned positively.

Good access to pools and activities; however, some services need improvement.

While some amenities like the kitchen and washing machine were appreciated, others like the availability of a restaurant were criticized.

Some guests expressed that while the stay was enjoyable, the pricing should reflect the quality better.

Good experience overall with pricing considered reasonable for the services provided.

Expensive dining options with bland food not suitable for 5-star standards.

Several reviews indicated it was good value for the price paid, especially considering the location.