Leonardo Hotel London Croydon vs Similar Hotels

Rooms described as neat, large and comfortable.

Generally adequate but some comments about basic quality and discomfort of sofa bed.

Rooms were spacious and comfortable with some suggestions for adding amenities like a small fridge.

Some complaints regarding noise and comfort.

Several mentions of cleanliness being positive, but noted issues with comfort due to the wind.

Room was well presented and clean but there were concerns regarding the carpet for allergy.

Generally clean with some concerns about specific issues (vomit in elevator) mentioned.

Concerns about dust and unclean bathrooms were raised.

Positive remarks about proximity to public transport and convenience.

Conveniently located near the station and city center, making it an ideal location for travel.

Conveniently located close to transport links, although some mention being slightly outside the main area.

Proximity to train station and quiet area appreciated.

Negative feedback regarding staff handling a safety issue. Significant concerns raised about disrespect and lack of professionalism.

Exceptional customer service, particularly from Manoj, noted across multiple reviews.

Most staff were friendly, but one encountered a rude employee affecting the overall experience.

Staff was kind and responsive to issues.

Breakfast included and sufficient; mentions of positive interactions at the hotel bar.

Breakfast was positively highlighted, but there were reports of chaos and inadequate staff.

Breakfast variety was noted positively but some concerns about repetitiveness and lack of fresh fruits.

Breakfast quality was lacking; some negative comments noted.

Amenities mentioned positively such as coffee and tea in rooms.

Ample breakfast and good facilities, although there were mentions of issues with breakfast chaos.

Limited entertainment options and missing a toilet brush; some requests for additional items noted.

Amenities mentioned were adequate but could improve.

Standard quality for this hotel tier.

Good value given location and service, though one review cited some expectations not met.

Good pricing reflected a positive overall value despite some minor service issues.

Some concerns about pricing relative to services offered.