Arriva Hotel vs Similar Hotels

Rooms had issues such as being small, lacking pressure in showers, and being noisy.

Rooms were reported as small and some had significant issues, while others described them as adequate but old-fashioned.

Several comments indicate rooms are small or have issues with sound insulation.

Issues such as uncomfortable beds and dated facilities noted in reviews.

Some reviews mention that cleanliness was above average, but there were also complaints about towels not being clean.

Many reviews mention cleanliness positively, but cleanliness issues were also raised, particularly regarding the hot water problem.

Many reviews highlight the cleanliness of the rooms.

Reviews mention dirty floors and issues with room cleanliness.

Multiple reviews praised the convenient location near train stations and city centers.

Consistently praised across multiple reviews for being centrally located and convenient.

Consistently praised for its proximity to transportation hubs and attractions.

Multiple reviews highlight great location, especially for Eurostar and public transport.

Staff were mentioned positively in several reviews, highlighting helpfulness and attentiveness.

Service received both positive and mixed feedback, with staff noted for their friendliness, but some inconsistency in handling issues.

Check-in process noted positively, but issues with heater and staff availability mentioned.

General sentiment indicates staff is helpful, though some interactions were noted as aggressive.

Not explicitly mentioned in reviews.

Lack of breakfast is a considerable downside for several guests, affecting overall satisfaction.

Positive mentions of nearby pubs and discounts available.

No significant mention in reviews, so considered standard quality for this hotel tier.

Basic amenities were available; however, improvements could be made as per various reviews.

Basic amenities are provided, though the lack of breakfast was noted negatively.

Basic amenities mentioned, but some guests noted the absence of features like a window.

Limited amenities with complaints about air conditioning and mixed feedback on heating.

Several reviews indicated that the price was reasonable for the offered services and location.

Mentioned positively for the price point in relation to the location, but some inconsistencies in room quality were noted.

Guests found the rates fair considering the location and cleanliness.

Several reviews mention that the room rates feel slightly high for the quality provided.