DoubleTree by Hilton Kingston - Newly Renovated vs Similar Hotels

Rooms are modernized, comfortable and well appointed for most guests. Some negatives include a few reports of uncomfortable/squeaky mattresses, AC noise, an inoperable shower faucet for one guest, and a window that would not open.

Rooms described as spacious, modern and well-equipped (kitchenette, studio options); one report noted the mattress was not very comfortable.

Rooms were described as clean and comfortable.

Rooms were generally described as spacious and clean, with some comfort acknowledged.

Multiple reviews explicitly praise cleanliness: 'very clean', 'propre', and positive mentions of housekeeping. One guest noted a peroxide smell in a room, but overall rooms and public areas are described as clean and well maintained.

Multiple guests note rooms and property were very clean; one reviewer mentioned the pool was not clean which slightly lowered the score.

Some negative experiences regarding cleanliness and maintenance.

The cleanliness was mixed, with mentions of dirty areas, such as hair in the tub and unclean floors.

Location is repeatedly praised: easy to find off the 401, close to downtown, shopping and attractions; convenient to other locations and within a short drive of Kingston centre.

Several guests praised the location as convenient for certain attractions; others found it a bit away from downtown/near the highway, so location sentiment is mixed.

Positive feedback on the convenient location.

Location received positive notes for being easy to find, despite some issues in navigating.

Service is frequently described as polite, courteous and hardworking (front desk, housekeeping, restaurant). However several reviews note communication issues (discount confusion, check-in time discrepancy) and at least one negative staff interaction, so service is generally strong but inconsistent.

Staff repeatedly described as friendly, professional and attentive (front desk, breakfast staff, housekeeping); some guests felt uneasy due to visible security presence associated with other guests.

Staff were generally helpful and friendly.

Mixed sentiments, with one significant negative experience regarding check-out.

The hotel restaurant receives strong praise (varied menu, several excellent meals, large/clean dining area) and some guests called breakfast 'awesome.' However others object to the lack of a buffet and extra charges for items like specialty coffee.

Breakfast generally received positive comments for variety and basics, though some noted cold items, limited hot options and average coffee.

Complimentary breakfast offerings were frequently criticized.

There was criticism regarding the lack of breakfast and limited dining facilities nearby.

Free and ample parking is highlighted positively, but some guests note limited/remote parking spots and an inconvenient elevator location. Pool is described as small/oddly located. Major negative: at least one report of poor in-room entertainment/internet and no lobby coffee.

Good fitness center and useful in-room amenities (fridge, dishwasher); breakfast amenities praised but the pool cleanliness and occasional maintenance issues reduced the score slightly.

Amenities were basic and some guests expressed disappointment.

Amenities noted were satisfactory, though there were mentions of missing items like sugar and limited dining options.

Perceived value is mixed: many guests feel the property is worth returning to given quality and modern rooms, but several complaints about breakfast being à la carte with extra charges (and no buffet) lower perceived value for some guests.

Several reviewers explicitly called it excellent value, citing free breakfast and included amenities; overall considered fair for the price.

Great value for the price paid.

Value for money was viewed positively, especially regarding recent renovations.