The Kiln Hotel, Wakefield West Yorkshire, Part of the AG Collection vs Similar Hotels

Some rooms are small and dated but generally clean and comfortable.

Mixed quality: several complaints about tired décor, small or dipped/terrible mattresses and dated rooms, but some rooms described as stylish with good facilities (mini-fridge, power points).

Mixed reviews regarding room size and comfort, with mention of dated decor and uncomfortable beds.

Rooms were described as comfortable, but some mentioned being dated and needing service.

The room was exceptionally clean and spotless, with no mould found.

Mixed reports: several guests noted stained furniture, mould in bathrooms, hair and unclean areas, while many other reviews explicitly described rooms as clean.

Concerns about cleanliness from reviews mentioning damp smells, unclean carpets, and flea bites.

Several reviews mentioned outdated and poorly cleaned aspects of the room.

Ideal location 5 mins off the M1, noted positively by multiple reviewers.

Consistently praised as central and convenient, very close to town centre and transport; occasional night noise noted but overall a major positive.

Multiple mentions of the great location near central attractions and transport.

Location was highlighted positively, very convenient for visiting family.

Some staff members were friendly, but others showed confusion and lack of engagement.

Generally excellent and friendly staff with multiple named mentions (e.g., Helga, Lauren) going above and beyond; a few comments that staff were stretched or weary.

Staff received positive feedback for being friendly and helpful.

Staff were friendly and helpful, though some service issues were noted.

Dinner availability issues noted; some positive mentions of breakfast.

Breakfast generally praised (good choice and quality) but a minority reported poor breakfast items or cold/overcooked plates on the hot plate.

No breakfast available and dissatisfaction expressed regarding lack of food options.

Breakfast options were disappointing and not replenished timely.

Basic amenities provided; suggestions for improvement included adding fridges and better heating.

Basic amenities present (lift, Wi‑Fi, mini-fridge, parking nearby) but some issues reported: slow lift, special Wi‑Fi login, occasional AC failures and plumbing smells.

Positive notes on available amenities, though lacking in food options.

Standard amenities, with breakfast issues noted.

Balance of price and services offered is mainly viewed as good value.

Perceived as good value by many guests and described as good price for location and breakfast, though a few expected better comfort for the price.

Generally considered good value but some facilities were lacking.

Some guests felt the cost was not justified by the room quality and services.