Holiday Inn Express London Croydon by IHG vs Similar Hotels

Rooms were spacious and comfortable with some suggestions for adding amenities like a small fridge.

Rooms described as neat, large and comfortable.

Generally adequate but some comments about basic quality and discomfort of sofa bed.

Some rooms were small or had cold temperatures, affecting comfort.

Generally clean with some concerns about specific issues (vomit in elevator) mentioned.

Several mentions of cleanliness being positive, but noted issues with comfort due to the wind.

Room was well presented and clean but there were concerns regarding the carpet for allergy.

Generally clean, a few mentions of cleanliness issues in guest reviews.

Conveniently located close to transport links, although some mention being slightly outside the main area.

Positive remarks about proximity to public transport and convenience.

Conveniently located near the station and city center, making it an ideal location for travel.

Many guests praised the location as very convenient.

Most staff were friendly, but one encountered a rude employee affecting the overall experience.

Negative feedback regarding staff handling a safety issue. Significant concerns raised about disrespect and lack of professionalism.

Exceptional customer service, particularly from Manoj, noted across multiple reviews.

Staff repeatedly noted as friendly and attentive.

Breakfast variety was noted positively but some concerns about repetitiveness and lack of fresh fruits.

Breakfast included and sufficient; mentions of positive interactions at the hotel bar.

Breakfast was positively highlighted, but there were reports of chaos and inadequate staff.

Restaurant and breakfast quality received positive feedback.

Limited entertainment options and missing a toilet brush; some requests for additional items noted.

Amenities mentioned positively such as coffee and tea in rooms.

Ample breakfast and good facilities, although there were mentions of issues with breakfast chaos.

The presence of a bar and restaurant was appreciated, although parking was a concern.

Good pricing reflected a positive overall value despite some minor service issues.

Standard quality for this hotel tier.

Good value given location and service, though one review cited some expectations not met.

Guests found the pricing fair for the services received.