Crowne Plaza London - Gatwick Airport by IHG vs Similar Hotels

Standard rooms are mentioned as small, but club rooms received praises.

Rooms are exceptional with comfortable beds and good quality furniture.

Several guests reported spacious, well-equipped rooms (especially triple rooms), but at least one guest found a triple room too small with a poor sofa bed — mixed feedback led to a below-target score.

Multiple guests reported issues with noise, heating, and comfort in rooms.

General sentiment indicates a clean hotel, but some reviews mention minor issues.

Room could be cleaner based on various feedback.

Reviews frequently call the rooms and hotel 'very clean' and 'pulito'; however isolated issues (reported mould in a bathroom and a found used condom in a corridor) slightly reduced the score.

Some issues with mildew and a dirty shower drain noted in reviews.

Generally mentioned as a good location, but one review pointed out it was far for some guests.

Great location near airport, convenient for travelers.

Consistently praised for being very close to the Hauptbahnhof, well connected by metro and near the Festhalle; a few reviews described the immediate area around the station as a bit 'dodgy'.

The hotel is well-located for flights but far from the airport.

Numerous mentions of excellent service from various staff members, particularly Ms. Himani.

Staff were helpful and professional, contributing greatly to the overall experience.

Multiple mentions of friendly, helpful staff and useful services (bag storage after checkout) indicate strong service overall.

Staff were responsive to issues raised, providing acceptable service.

Positive remarks about the dining experience, though some minor issues were noted.

Breakfast quality was poor in some instances, though dinner options were delicious.

Breakfast described repeatedly as excellent, complete and well replenished — one of the strongest positive points in the reviews.

Food quality was praised in some reviews, but breakfast could be improved.

Club lounge and breakfast amenities were well-received by guests.

Good amenities including a pool and gym.

Rooms reported as well-equipped (hairdryer, iron, kettle) and bathrooms praised, but complaints about parking difficulty, narrow parking access and inability to control the A/C slightly lowered the rating.

Basic amenities were available but insufficient for some guest needs.

Guests felt they received good value for the quality of service and amenities.

Decent value, though parking fees could be included in the room rate.

Explicitly called 'excellent value for money' in reviews and conveniences like free luggage storage contributed to a positive value perception.

Expensive parking and shuttle fees detract from overall value perception.