Arden Hotel And Leisure Club vs Similar Hotels

Although rooms were described as comfortable, some reviews pointed out that they felt dated.

Rooms are described as worn out and in need of updates.

Mixed to negative comments: uncomfortable beds/pillows, shower-over-bath difficult to use (especially for tall guests), some rooms described as tired and at least one report of a broken toilet flush.

Rooms are spacious and well-appointed, though some noted noise issues.

Some concerns were raised regarding cleanliness, particularly with hairs in the shower.

Several reviews mention dirty rooms and issues with cleanliness.

Generally praised as clean (one review explicitly: 'Excellent cleanliness') but occasional notes that rooms felt a little tired; overall good hygiene but not flawless.

Guests appreciated the cleanliness of the rooms and hotel overall.

The location was frequently mentioned as convenient, especially for the airport and NEC.

Location is consistently praised for its proximity to the NEC and convenience.

Repeatedly highlighted as excellent for NEC, airport and Resorts World — short walks, convenient parking and shuttle make location a major positive.

Conveniently located near venues and shopping areas.

Guests noted the staff as polite and helpful, enhancing the overall experience.

Staff are frequently described as friendly and helpful.

Consistently strong praise for staff across reviews (friendly, helpful, named staff highlighted); occasional reliance on reception for door/access assistance for wheelchair users.

Staff were consistently described as friendly and helpful.

Food quality received criticism in several reviews, indicating room for improvement.

Food quality received negative feedback with some guests opting to eat elsewhere.

Breakfast buffet and hotel restaurant repeatedly praised as excellent; one comment that evening meal could be better, but overall strong F&B sentiment.

Dining options were rated well, but some feedback indicated average breakfast.

Facilities such as the sauna and steam room received positive feedback, though some amenities felt outdated.

Amenities like the pool are highlighted positively, but some aspects were criticized.

Good practical amenities noted (fridge, shuttle, parking, comfortable facilities) but some accessibility issues (carpeted routes, doors hard to open) and a non-working bathroom fan reported.

Great amenities including spa services and dining options.

Generally considered good value, with guests appreciating the reasonable pricing.

Mentioned as poor value by a few guests, particularly regarding parking.

Mixed: restaurant and parking described as reasonably priced, but some guests felt costs are rising and questioned value.

Generally good value, but some felt not all aspects met expectations.