Holiday Inn Express and Suites Surrey by IHG vs Similar Hotels

Room quality generally good, but some issues with odor and minor complaints.

Comfortable rooms, but some had issues such as noise and outdated furnishings.

Rooms were clean and comfortable for the most part, but had mixed sentiments.

Spacious and well-equipped rooms, but some complaints about the pillows and renovation disruptions.

There were strong unpleasant odors reported in the hallways and rooms, affecting the cleanliness perception.

Rooms were clean, but there was mention of smoke smell and crumbs found in corners.

Some issues mentioned regarding dirty sheets and lack of cleaning during stay.

The suite had a strong urine smell in the kitchen, indicating cleanliness issues.

The hotel is located conveniently and is described as quiet.

Generous praise for location being close to amenities and highway access.

Convenient location for shopping and easy access for travelers.

Great location with nearby amenities, although some construction concerns were mentioned.

Staff were reported as friendly and helpful, providing good service overall.

Staff were friendly and helpful, with specific commendation for the front desk.

Most guests praised staff friendliness and helpfulness, despite some operational issues due to the strike.

Friendly and accommodating staff, positive mentions in multiple reviews.

Food quality had some complaints, particularly concerning breakfast items.

The breakfast selection was respectable, but some guests had issues with distribution.

Limited breakfast options and issues with food availability mentioned.

Breakfast service lacking options, but generally satisfactory.

Amenities mentioned positively include breakfast options and comfortable beds.

Standard amenities provided; better if there were more coffee options.

Limited amenities available due to staff strike, but some positive remarks on pool and gym.

Good amenities including in-room laundry, but some functionality issues noted.

Some felt the hotel was expensive, but shared costs made it more affordable.

Good value for what was offered, though expectations were not fully met.

Some guests felt it was overpriced for the service experienced, especially during staff strike.

Large room with kitchen and good service, perceived as good value.